Quality Assurance Manager - Public Sector

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.

About the role

Dedicated to offering exclusive customer care services to meet the needs of our client base, specializing in public sector liability claims. Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.

• Oversight of resources and direct reports
• Development of trend analysis
• Producing and delivering training
• Conducting both internal and external audits
• Preparation of executive reports and monthly oversight reports
• Review and development of processes of branch handling to improve claim outcomes

This role is eligible for fully remote work.

Requirements

• Bachelor's degree
• 7 years relevant claims handling experience
• Proficiency in MS Office applications and related claims and business software

Qualifications (Preferred)

• Previous auditing experience
• Extensive Public Sector liability claims background
• Strong process management skills

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.