Facilities Manager

About the role

Thrive Facilities is built upon a shared passion—a devotion to create meaningful relationships. We are inspired by our work, by our ability to create for those looking for community, for a place to call home, for neighbors to build real and lasting friendships with, and for a place to create memories for a lifetime.

The Facilities Manager will lead maintenance operations and upkeep at our multi-family apartment and townhome communities, overseeing and assigning daily work for the community facilities staff.

Reports to: Director of Community Management and Senior Community Manager.

Responsibilities

• Prioritizes, completes, and/or delegates maintenance work and service requests, including grounds, cleaning, carpentry, plumbing, painting, electrical, HVAC, masonry, and general maintenance in accordance with company standards and local building codes.
• Provides on-call maintenance for evenings, weekends, and holidays as scheduled.
• Tracks the status of all work orders.
• Coordinates and collaborates with the Turn Manager and Emergency Facilities Manager.
• Completes move-out checklist, assigning appropriate move-out charges, and forwards to management.
• Schedules and inspects employee and vendor/contractor work to ensure quality, completeness, and compliance with company standards.
• Purchases supplies adhering to the property budget and company policies.
• Reviews, codes, and approves all vendor invoices.
• Participates in the preparation and management of the operating budget and monthly variance reports.
• Inspects the physical apartment site, identifying areas in need of immediate or future repairs, and provides an inspection report to the Community Manager.
• Participates in staff selection and interview process.
• Trains all service staff under the approval and direction of the SVP of Facilities.
• Prepares annual reviews, implements goals, objectives, and personal development plans for all direct reports.
• Performs other duties as assigned.

Performance Objectives

• Service Request Resolution and Timeliness
• Make Ready Process Compliance and Quality
• Customer Service Surveys
• Property Scorecards
• Budget Compliance

Requirements

• Minimum of 1-3 years of Facilities Supervisor experience.
• HVAC certification preferred.
• Commercial Pool License preferred.
• Advanced-level maintenance skills in painting, carpentry, electrical, HVAC, plumbing, emergency/security systems, and pool maintenance.
• Type II or greater EPA certification.
• Effective oral and written communication skills.
• Project management skills, including planning, organizing, and coordinating tasks.
• Negotiation and conflict resolution skills.
• Compliance with OSHA, maintaining MSDS documentation.
• Mastery in safety procedures regarding hazardous materials, eye protection, lock-out/tag-out, machinery, and basic first aid.
• High school diploma or equivalent.
• Good physical condition and strength; willingness to work overtime if needed.
• Strong computer skills.
• Valid driver’s license and reliable transportation.

Work Environment

The Facilities Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The work schedule varies depending on the property. Must be available to work overtime as needed and on-call.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during work.

Pay

Anticipated pay range: $27–30.00 per hour, with bonus opportunity.

Benefits

• Health, dental, and vision insurance.
• 401K with company match.
• Generous PTO.
• Yearly bonuses.
• Apartment discounts.
• Free gym membership.