Quality Assurance Manager

About the Role

The Quality Assurance (QA) Manager is responsible for oversight of the Quality Assurance Programs for the respective Outpatient Programs. The position is responsible for educating about, tracking and monitoring report completions, oversees documentation of services by staff and coordinating all things related to the company Total Quality Management System to assure conformity with Medi-Cal, County standards, and internal standards and policies. Position participates in the preparation for corrective actions that may be needed for County, State, TJC and other stakeholder certification reviews. Participates and aids in the development of improved QA processes/procedures. Coordinates with Research, Program Practices, Electronic Medical Record, and Finance Departments. Oversees the Continuous Quality Assurance program and records all CQI data.

Why Join Our Team

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package: Employer-paid medical, dental, and vision coverage. Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities: On-the-job training with access to paid CEU opportunities. Career development programs designed to help you grow. Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication.

Qualifications

• Bachelor's degree, preferably in a social science field, or four (4) or more years of experience in a Mental Health Agency or County Behavioral Health Program.
• Two (2) years of Quality Assurance or Medical Records experience required.
• One (1) year in a management / supervisory role preferred.
• One (1) year of mental health experience preferred.

Compliance & Safety

• Valid California Driver's License with an eligible driving record per company policy.
• Current CPR certification or ability to obtain within 30 days of employment.
• First Aid certification.

Division/Program Overview

• Program: Indio Center provides intense, outpatient mental health services.
• Population Served: Services include for youth (ages 16-25).
• Facility & Setting: Indio Center | outpatient.
• Clinical Services: Individual and family counseling, Group Counseling, Psychiatric care, Medication management, Crisis intervention services.
• Skills & Transition: Housing and vocational support, independent living skills training.
• Intense case management.

Compensation

Starting compensation: 70,000 - 75,000 USD per year.

Schedule

Monday - Friday, 8 Hour AM Shift.