Quality Manager

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high-growth industries and is innovative, customer-focused, high-integrity, and believes in strong teamwork and collaboration, Pregis is the company for you. Sustainability and social responsibility are at the very core of our company DNA.

About the Role

This position will be the business process leader for Quality at the Pregis McDonough, GA location. Reporting to the Sr. Manager of Quality & Continuous Improvement, this role is responsible for supervising QC Technicians and maintaining quality KPIs for the Mailing Solutions business unit. This position will indirectly report to the site Plant Manager and support their vision for the Quality Plant Control System. The role ensures alignment with customer specifications, drives audit readiness, and upholds robust quality systems to support consistent product compliance and continuous improvement. This is a high-visibility role involved in supporting new product development projects that directly impact the future of the business.

Responsibilities

• Supervise and manage Quality Control Technicians reporting to all shifts: recruit, onboard, train, evaluate, mentor, coach/counsel, and develop QC Technicians as required by the local plant.
• Train Packer Leads on quality standards and initiatives.
• Ensure alignment with customer specifications, drive audit readiness, and uphold robust quality systems to support consistent product compliance and continuous improvement.
• Lead end-to-end quality incident investigations, ensuring timely containment and risk mitigation.
• Conduct structured root cause analysis (RCA) using standard problem-solving methodologies.
• Develop, implement, and verify the effectiveness of corrective and preventive actions (CAPA).
• Ensure all investigations and documentation comply with internal quality system requirements.
• Collect, analyze, and trend quality data to identify issues, support investigations, and drive informed decision-making.
• Support Project Management, Change Management, Standard Operating Procedure documentation & implementation, regulatory compliance, and leadership needs with plant operations and new product development.
• Deliver training material internally and externally for applications, processes, quality process changes, and new equipment operations.
• Drive continuous improvement and measurable business value through the application of Lean/DMAIC methodologies, reducing the cost of poor quality (COPQ) and improving process performance and customer satisfaction.
• Proactively identify, prioritize, and execute improvement initiatives, maintaining a pipeline of projects that optimize equipment, processes, and overall operational efficiency.
• Engage with production to develop new products and support process development through PFMEA (Process Failure Mode Effects Analysis).
• Assist in training temporary and new employees, including periodic checks of QA protocols and retraining as needed.
• Assist in creating quality assurance plans for new products to guarantee quality from stage one.
• Support site safety performance by complying with Pregis’ safety requirements and reinforcing safe, standardized processes through quality systems and continuous improvement.

Requirements

• Ability to travel (up to 10-20%) to support multi-site initiatives, training, audits, and new product development activities.
• Ability to think analytically and critically.
• Ability to collect, analyze, and interpret data accurately to show trends or tell "the story."
• Minitab or data analysis experience is a plus.
• PFMEA experience.
• Detail-oriented and organized.
• Must be able to manage multiple projects in cross-functional teams.
• Hands-on approach working with diverse production teams.
• Understand and develop people; focus on employee participation.
• Ability to multi-task with strong analytical, troubleshooting, and mechanical skills.
• Skilled in presentations and effective in facilitating meetings.
• Ability to support a 24x7 manufacturing facility as needed.

Work Environment

• Office desk position with time on the shop floor.
• Exposure to moving equipment.
• Indoor work, with frequent exposure to an uncontrolled climate on the shop floor.
• Heat may exceed 86 degrees Fahrenheit.
• Humidity may exceed 50%.
• Noise may exceed 85dB+.

Physical Requirements

• Frequent sitting, standing, stooping, squatting (up to 40%).
• Frequent use of keyboard/computer/email.
• Frequent lifting, pushing, pulling (up to 25 lbs).
• Routine typing/keyboarding and use of telecommunications systems such as Outlook email and calendar, MS Teams, telephone.

Qualifications

• Bachelor’s degree in engineering or a similar relevant degree preferred, or industry equivalent experience.
• At least 3 to 5 years of manufacturing Quality Leadership experience required.
• Demonstrated experience with data and statistics preferred.
• Lean Six Sigma Black Belt is a plus.

Position Type

Full-time, salaried exempt. Supports a 24x7 manufacturing schedule. Overtime expected as necessary to meet position objectives.