Quality Manager

Key Responsibilities

• Develop and implement comprehensive quality systems (TQMS) that support long-term manufacturing goals and maximize customer satisfaction.
• Lead the cultural shift from “Inspect & Reject” to “Predict & Prevent”, embedding quality thinking at every level of the organization.
• Drive strategic initiatives that align quality objectives with business growth, product innovation, and operational excellence.
• Foster a proactive, quality-first culture focused on continuous improvement and customer-centric thinking.

Systems & Process Optimization

• Build and maintain scalable quality management systems using SPC methodologies to monitor, evaluate, and control product and process quality in real-time.
• Oversee systems addressing customer concerns, corrective actions (internal and supplier), nonconforming materials, and root cause analysis (8D process).
• Lead plant-wide audits to ensure compliance with Trex quality standards, and drive continuous improvements based on findings.
• Engage the organization in Layered Process Audits (LPA) and outgoing quality audits for immediate feedback and corrective actions.
• Harmonize claim language between the Consumer Call Center, QA, and Manufacturing teams to ensure consistency and clarity.
• Explore and implement new technologies like AR, VR, and AI to optimize quality systems and processes.

Continuous Improvement & Problem Solving

• Champion continuous improvement initiatives to reduce defects, enhance product consistency, and improve overall process efficiency.
• Identify key improvement areas, prioritize actions based on data, and lead cross-functional teams to implement sustainable solutions.
• Utilize Lean, Six Sigma, and other structured problem-solving tools to drive measurable improvements in product and process quality.

Data-Driven Decision Making

• Establish and monitor Key Performance Indicators (KPIs) to evaluate quality system effectiveness and guide strategic decisions.
• Analyze complex data sets to identify trends, inform process improvements, and present actionable insights to plant leadership.
• Relate consumer-critical product attributes to manufacturable parameters to improve consistency and reduce variability.
• Calculate and report the true Cost of Poor Quality (COPQ) and maintain a quality KPI scorecard for the plant.

Collaboration & Influence

• Partner with Engineering, R&D, Continuous Improvement, and Supply Chain to integrate quality into product development and manufacturing processes.
• Collaborate with Purchasing to improve supplier quality and strengthen the supply chain.
• Engage directly with customers and field teams to stay attuned to the Voice of the Customer (VOC).
• Benchmark competitors to ensure Trex maintains a performance leadership position within the industry.

Documentation & Compliance

• Maintain and audit quality documentation and procedures in accordance with Trex Quality Management System (TQMS) and relevant regulatory standards.
• Lead and support change management activities, ensuring smooth transitions with a focus on maintaining and improving quality outcomes.