Quality Assurance Manager

Key Responsibilities

• Conduct scheduled and unscheduled quality inspections across client facilities.
• Perform detailed audits using quality assurance inspection software.
• Ensure compliance with contract scope, safety requirements, and company standards.
• Identify service deficiencies and escalate operational issues with urgency.
• Develop and implement corrective action plans with Operations leadership.
• Sustain corrective actions by ensuring they are completed, verified, and sustained.
• Partner with Operations Managers to resolve recurring performance issues.
• Conduct client performance reviews and address service concerns.
• Respond to client complaints with urgency and documented follow-through.
• Provide hands-on coaching, training, and retraining in the field.
• Support onboarding and training of supervisors and cleaning personnel.
• Prepare inspection reports and performance documentation for leadership.
• Track quality trends and recommend operational improvements.
• Support special projects including floor care, post-construction, and specialty services.

What We’re Looking For

• 3–5 years of commercial janitorial operations, supervision, or QA experience.
• Strong knowledge of cleaning standards, procedures, and equipment.
• Proven ability to identify and correct operational deficiencies.
• Experience managing multiple commercial accounts.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with Microsoft Office and mobile reporting tools.
• Required Bilingual (English/Spanish).

About KG Facility Solutions

KG Facility Solutions is a privately owned commercial cleaning company, established in 1995. Our business is forever expanding and we need dependable people to help make this possible. If you are willing to learn, wanting to grow, and have motivation and enthusiasm to help our team, come check us out. See you soon!