Quality Assurance Lead (Warehouse)

Main Purpose of the Quality Assurance Lead Role

This is a full-time role for a candidate who will assist in managers in training and developing quality assurance to minimize monetary loss from defective merchandise.

Major Responsibilities

• Collaborate with QA Manager on daily processes weekly
• Monitor QA team’s daily assigned duties for accuracy and efficiency
• Aid with weekly report running to help assess volume in departments
• Aid with updating system processes for efficiencies on a regular basis
• Train and develop a team of quality assurance assistants
• Communicate with vendors regarding defective and unacceptable merchandise as needed
• Provide feedback on, and help to create, systems and procedures
• Coordinate department team activities and other functions as needed
• Able to navigate proficiently through multiple systems
• Absenteeism and tardiness are not tolerated

Required Competencies

• Ability to work in a team environment / work successfully with any personality type
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong multitasking, prioritization and organizational skills for record keeping
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories
• Able to work required overtime when business needs warrant
• Able to navigate proficiently through multiple systems

Minimum Qualifications

• High School Diploma
• Experience with Microsoft word and excel
• Type 50+ words per minute
• Excellent communication skills
• Must be proficient in English, bilingual Spanish preferred but not required
• 2+ years of warehouse experience