Quality Assurance Engineer

About the role

Dometic is seeking a passionate Quality Assurance Engineer to join our growing team in Sparta, TN. This position reports to the Quality Manager and plays a crucial role in ensuring product quality, customer satisfaction, and compliance with safety and regulatory standards.

Responsibilities

• Ensure product meets safety, regulatory, and performance standards
• Lead cross-functional teams through the 5Why / 8D Process to resolve customer complaints via root cause investigation and countermeasure implementation
• Lead the Returned Goods Authorization process and work with customers to resolve (RGA) claims
• Provide shop floor leadership for incoming, in-process, and final inspection
• Supervise the daily activities of quality technicians in assigned work areas
• Be a key contributor to ISO 9001 activities and support other quality functions in a fast-paced work environment
• Report customer quality issues to the management team and provide customer feedback in a timely manner
• Perform PPAP activity and provide submissions to the customer
• Lead control plan and SOP audits
• Lead containment, sorting, and rework activity related to any quality spills
• Manage inspections, RGA, warranty, corrective actions in the Sparta 1 Factory QMS
• Write and present concise reports related to quality issues, warranty, KPIs, etc.

Qualifications and Experiences

• B.S. Degree in Mechanical Engineering, Industrial Technology, or Applied Sciences
• Minimum of 2 years experience in a Mfg. Tier 1 or OEM environment
• Experience with APQP and PPAP Core Tools
• Customer relationship building skills
• CQE, CQI, or Six Sigma Greenbelt certification
• Print reading and understanding of GD&T
• ISO 9001 Certified Auditor
• Proficiency in Microsoft Office applications and Minitab

Skills, Competencies & Characteristics

• Strong attention to detail
• Outstanding time management and organizational skills
• Problem-solving and critical thinking skills
• Good decision-making and follow-through with root cause and countermeasures
• Ability to work independently and within a team environment
• Excellent communication skills - verbal and written
• Ability to perform work at a high level and in a safe manner

What we offer

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401(k) with company match
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Dometic's Core Values

• Together We build our future
• We play to win
• We embrace change
• We walk the talk

Are you our next star?

If you have a solid background in quality and manufacturing, excellent problem-solving skills, and a passion for making a difference, we would love to hear from you. Dometic is committed to creating an inclusive and equitable workplace where everyone can thrive. Be yourself and join us!