Quality Assurance Coordinator

Qualifications

• University Degree in Engineering, Quality Management, or a related field
• 2-3 years of experience in a quality assurance or auditing role within manufacturing, supply chain, or automated systems
• Strong understanding of quality principles, auditing techniques, and continuous improvement methodologies
• Experience with automated material handling systems and warehouse operations is an asset
• Excellent analytical, problem-solving, and communication skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Skills/Experience Required

• Strong understanding of quality principles, auditing techniques, and continuous improvement methodologies
• Experience with automated material handling systems and warehouse operations is an asset
• Excellent analytical, problem-solving, and communication skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Key Responsibilities

• Conduct regular audits of operational processes to ensure compliance with WITRON standards and customer expectations
• Ensure adherence to established procedures and initiate corrective actions when deviations occur
• Maintain quality assurance documentation and protocols to support consistent quality practices
• Collaborate with Production, Maintenance, and IT teams to identify and resolve process deviations
• Ensure proper escalation protocols are followed for any quality-related issues
• Collect, organize, and analyze quality metrics and KPIs
• Provide regular reports and feedback to the Director of Operational Excellence and other stakeholders
• Aid with root cause investigations and corrective action tracking
• Support training initiatives related to quality procedures and standards
• Promote compliance awareness and audit readiness across departments
• Support cross-functional teams in implementing Lean, Six Sigma, or other improvement methodologies
• Assist in executing action plans based on audit findings and performance reviews
• Prepare documentation for customer audits and regulatory inspections
• Ensure compliance with all relevant regulatory and safety standards
• Maintain open, effective communication with internal and external stakeholders on quality matters
• Availability to travel up to 10% for training or support
• Ability to work any shift as required by operational needs
• Ability to be on-call for urgent quality-related issues
• Perform other related duties as assigned

Benefits

• Health insurance
• AD&D
• 401(k) retirement savings plan with company match
• Dental insurance
• Full vision insurance coverage
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Leave of absence support program
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Legal insurance
• Discounted gym memberships
• Discounts on services/products
• Blue365 health & wellness discounts
• Tuition reimbursement
• Employee Assistance Program
• Telehealth services