Quality Assurance Coordinator

About the role

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards. Paul Hotel Family Shelter is an emergency family shelter located in Manhattan for families experiencing homelessness.

Responsibilities

• Assisting the Program Director in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings and other activities as assigned.
• Participate and assist in the development of ongoing staff training, including but not limited to, incident report management, case management and electronic record keeping.
• Support the Program Director in maintaining ongoing systems for the collection and evaluation of data and program demographics.
• Process incident reports.
• Monitor program performance targets, outcomes, and trends.
• Support the Program Director in special projects as needed.

Qualifications

• Bachelor’s degree in a related field
• Two years of experience in supervision
• Demonstrate ability in the areas of written and verbal communication

Skills

• Training
• Audit
• Evaluation data collection
• Incident management

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday