Quality Assurance and Training Coordinator (Remote-Virginia)

Requirements Description & Requirements Maximus is seeking a detail-oriented Quality Assurance and Training Coordinator to support the Virginia Enrollment Broker Services program. This is a remote opportunity open to Virginia residents. The Quality Assurance and Training Coordinator plays a key role in ensuring quality standards, contractual requirements, and performance expectations are consistently met through quality monitoring, performance analysis, reporting, process improvement, and staff support. The coordinator will evaluate performance trends, conduct quality reviews, identify training needs, and collaborate with leadership to develop and reinforce targeted learning and improvement strategies. In this role, you will support training initiatives including new hire onboarding, refresher training, process updates, and ongoing coaching efforts to promote operational consistency and quality outcomes. Responsibilities also include maintaining and updating procedures, resource materials, and job aids, ensuring staff have access to accurate information and remain compliant with program requirements. This is an excellent opportunity for a motivated professional who enjoys coaching, developing others, driving continuous improvement, and contributing to the success of the Virginia Enrollment Broker Services program. Why Maximus? 🔄 Work/Life Balance Support - Flexibility tailored to your needs! 💰 Competitive Compensation - Bonuses based on performance included! 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. 🏝️Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. 📚 Tuition Reimbursement - Invest in your ongoing education and development. 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences. 📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures. Assist with the development, design, and recommend strategies or activities intended to improve performance. Assist with the development, analysis and distribution of project reports and performance indicators. Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements. Conduct monitoring activities for quality assurance purposes. Assist with monitoring performance and meeting contractual requirements. Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur. Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows. Assist with staff training, as necessary. Perform other duties as may be assigned by corporate management. Minimum Requirements High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. Must be willing and able to work a shift between the hours of 8:00am-6:30pm Est, Monday-Friday. Must be a current resident of Virginia. Must be willing and able to travel to our Richmond, VA office as business needs require. Preferred Skills And Qualifications Experience monitoring and analyzing phone calls in a call center environment. Technology experience in a professional setting. Home Office Requirements Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net). Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com . Minimum Salary $ 22.00 Maximum Salary $ 22.00