Quality Assurance / Training Coordinator

Description

Community Options, Inc. is a national nonprofit organization providing services to individuals with disabilities in 12 states. They are currently seeking a Full-Time Quality Assurance / Training Coordinator to join their team in Santa Fe, New Mexico.

Essential Functions

• Schedules and conducts QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap and billing documentation.
• Conduct comprehensive record reviews.
• Conducts physical site inspections of homes and programs.
• SUBMIT A QUARTERLY REPORT CARD TO THE NATIONAL COMPLIANCE AND QA DIRECTOR AND TO THE REGIONAL/STATE DIRECTOR.
• Conducts 30-day initial audit of all new homes and programs.
• Audits individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct.
• Communicates findings of audits to the Regional/State Director, Executive Director and National Compliance and QA Director.
• RECOMMENDS ANY NECESSARY CHANGES IN CURRENT POLICY AND PROCEDURES.
• CHAIRS LOCAL QA COMMITTEES.
• Conducts investigations as needed.
• Conducts training sessions covering specified areas such as new employee orientation, on-the-job training, program/service-related training, refresher training and train the trainer.
• Establishes, develops, maintains and updates training tracking spreadsheet and recordkeeping system.
• Maintains current list of certified trainers. NOTIFIES TRAINERS WHEN CERTIFICATIONS ARE DUE FOR RENEWAL AND SECURES DOCUMENTATION UPON COMPLETION FOR TRAINER RECORDS.
• Maintains and continuously audits all training documentation, ensuring compliance with state and company requirements. MAY CONDUCT IN-HOUSE TRAININGS.
• COMMUNICATES NON-COMPLIANCE OF REQUIRED TRAINING TO SUPERVISORS AND EMPLOYEES AND WORK TO RESOLVE ISSUE.
• Maintains trainer certifications in the following areas: Person Centered Training (Gentle Teaching), State approved crisis intervention/response training. CPR/First Aid, and other trainings as required by the State and Community Options.
• CONFERS WITH DIRECT SUPERVISOR TO GAIN KNOWLEDGE OF SPECIFIC WORK SITUATIONS REQUIRING EMPLOYEES TO BETTER UNDERSTAND CHANGES IN POLICIES, PROCEDURES, REGULATIONS AND TECHNOLOGIES. UPDATES TRAINING TO MEET ONGOING NEEDS.

Non-Essential Functions

• Cooperates with internal and State inspections and investigations.
• Attends staff meetings as determined by supervisor.
• Attends conferences, seminars and training relevant to the position.
• Maintains a master file of all audits.

Knowledge and Skills

• Commitment to and knowledge of community-based support for persons with disabilities.
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations and monitoring corrective actions.
• Ability to maintain effective relationships with other management staff, employees, new hires, and the general public.
• Excellent time management skills and the ability to develop and implement multiple priorities.
• Ability to present facts and recommendations effectively in oral and written form.
• Independent judgment is required to plan, prioritize, and organize diversified workload.
• Ability to demonstrate poise, tact, and diplomacy.
• Excellent presentation and verbal skills.
• Experience using Microsoft Office 365.
• Knowledge and understanding of local regulatory agency operations.

Education and Work Experience

• Bachelor’s degree in a related field or equivalent, and three years related experience.

Required Licenses and/or Certificates

• Valid driver’s license with satisfactory driving record.

Why Join Community Options?

• Medical, Dental, and Vision Insurance.
• Generous Paid Time Off (PTO) and paid holidays, including a birthday holiday.
• 403(b) retirement plan with employer match.
• Continuing education reimbursement.
• Tuition reduction through university partnerships.
• Flexible scheduling and supportive clinical leadership.
• Innovative ABA software to reduce administrative work.
• Mileage reimbursement.
• Employee incentive and discount programs.
• Career growth opportunities.

Community Options is an Equal Opportunity Employer (M/F/D/V).