Quality Assurance Analyst: Service Coordination and Shelter Programs

About the role

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, VOA changes the lives of more than 140,000 vulnerable Coloradoans each year, providing housing and emergency shelters, hunger and nutrition services, and many other community support programs.

The Quality Assurance Specialist supports the quality, compliance, and data integrity of Service Coordination and Durango Shelter programs. This position oversees routine QA monitoring, prepares and conducts Strat Reviews, ensures accurate and timely data entry in Wellsky, AASC online, and HMIS, and serves as the primary QA support for Durango Shelter’s emerging review and monitoring processes. The role also functions as backup support for Wellsky/HMIS system operations and data oversight.

Responsibilities

• Conduct regularly scheduled Quality Assurance (QA) check-ins with program staff.
• Review client files, service plans, documentation standards, and overall data quality for accuracy and compliance.
• Monitor adherence to HUD, VOAC, and program-specific requirements; identify compliance risks and gaps.
• Coordinate, prepare, and conduct STRAT Reviews, including establishing and maintaining review cycles for shelter programs.
• Track findings, corrective actions, and follow-up items to support continuous quality improvement.
• Perform routine data quality checks in Wellsky, HMIS, AASC Online, and Family Metrics.
• Provide technical assistance to staff to correct errors, improve workflows, and strengthen data literacy.
• Develop and maintain QA monitoring tools, including checklists, dashboards, and audit or review forms.
• Compile performance metrics, monitoring results, and documentation samples; prepare QA reports for leadership.
• Support program leadership with program evaluations, outcome analysis, and improvement recommendations.
• Serve as backup to the primary Wellsky Administrator, including training support and access management.
• Complete reports, analyses, and special projects as requested by the Chief Program Officer.

Requirements

• Bachelor’s degree in public administration, business administration, education, human services, social work, or a closely related field, or equivalent relevant experience.
• Demonstrated high proficiency with electronic database systems such as WellSky, AASC online, and HMIS.
• Ability to quickly read and analyze data and learn new database systems as new programming is brought under the quality assurance umbrella.
• Must possess a Colorado driver’s license and state-mandated automobile insurance; must possess a personal vehicle for work-related travel (mileage reimbursement available).
• Must successfully pass all required background checks and complete mandatory Domestic Violence (DV) training (minimum 15 hours) and any other training required by funders or agency policy for personnel with access to client records and confidential information.

Skills

• Ability to respectfully and professionally serve individuals from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Strong communication, training, and problem-solving skills.
• Strong understanding of program compliance, documentation standards, and data systems.
• Skilled in organizing and facilitating monitoring or review processes.
• Ability to analyze data and translate findings into practical improvements.
• Ability to apply appropriate self-care in the face of difficult and/or traumatic situations commonly presented while working with persons in need of services.

Benefits

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, and Pet Insurances
• Life Insurance
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Pay

$59,000–$65,000 annual, exempt.

Schedule

Work hours vary depending on programming requirements and typically maintain at least a 40-hour work week. Regular travel throughout the program’s service area (and occasionally statewide, as needed) is required. The main office is in the Denver metro area; work may occur in various locations.