Quality Assurance Analyst (NAV-BRC)

About the role

This is a 4-month contract position (with potential for extension) supporting and maintaining Background Record Check (BRC) applications. The role involves functional testing, production support, and assistance for the Contact Center and Background Record Check Staff to ensure high system reliability, data integrity, and an exceptional user experience for internal and external stakeholders.

Hybrid schedule: one day per week onsite.

Responsibilities

• Provides expert quality assurance services
• Performs and leads tests to ensure all systems meet minimum standards and requirements
• Works closely with the applications team
• Creates complex test data for applications' documents testing data
• Devises improvements to current procedures and develops models of possible future configurations
• Performs complex workflow analysis and recommends improvements

Requirements

• Proficiency with SQL
• Experience with automated testing techniques
• Familiarity with JIRA (including Xray)
• Foundational administrative tasks
• Strong analytical, troubleshooting, and professional communication skills