Quality Administrator USA

Royal Ingredients Group, headquartered in Alkmaar and part of the Cefetra Group, is an international trading company specializing in the trade of starches, sugars, and plant-based proteins for the food, feed, and paper industries. We operate in more than 100 countries with offices in the Netherlands, the United States, India, China, Dubai, Mexico, and Spain. Our culture is informal when possible and professional when required, fostering an open office environment with short communication lines and encouraging initiative and entrepreneurship.

About the role

As Quality Administrator USA, you are responsible for the core administrative quality activities for our USA and Canada organization. You ensure that questionnaires, customer portals, quality documentation, and supplier and customer information are accurate, complete, and up to date. You act as the operational quality link between the USA organization and our Head Office Quality team in Alkmaar, the Netherlands. The role is primarily office-based in the Chicago or St. Louis area.

Responsibilities

• Complete and follow up supplier and customer questionnaires and requests.
• Collect and check information and ensure timely responses.
• Prepare and share statements, certificates, and quality documentation.
• Keep supplier and customer information accurate and up to date.
• Monitor document validity and follow up missing or expired documents.
• Support supplier, customer, warehouse, and third-party quality activities.
• Coordinate product samples, testing requests, and analysis results.
• Support traceability exercises, mock recalls, audits, and warehouse visits.
• Support quality training activities.
• Provide day-to-day quality support to internal and external stakeholders.
• Coordinate routine quality topics with the Head Office Quality team.
• Escalate recurring or business-critical quality issues when needed.

Requirements

• Based in the Chicago or St. Louis area.
• A relevant degree in Quality Management, Food Science, Food Safety, or a comparable field.
• Experience in quality assurance, food safety, supplier quality, or compliance support.
• Familiarity with US food safety requirements, FSMA, and preferably PCQI certification, or willingness to obtain this.
• Knowledge of HACCP, supplier documentation, traceability, and corrective action follow-up.
• A structured, accurate, and detail-oriented way of working, with the ability to organize priorities and meet deadlines.

Benefits

• An employment contract of 40 hours per week.
• Competitive base salary.
• Bonus program.
• 401(k) with company contribution.
• Comprehensive medical, dental, and vision insurance.
• Paid vacation and company holidays.
• Flexible work environment.
• Professional development and career growth opportunities.
• The opportunity to work with customers and colleagues around the world.
• A collaborative culture where initiative, accountability, and entrepreneurship are valued.