Quality Admin

Responsibilities

• Manage the ACTION and Recognition processes, evaluating participation and entering Quality activity into the system.
• Track and manage approved recognitions, ensuring formal acknowledgment of associates’ contributions.
• Maintain consistency in quality standards and engagement practices across locations within assigned regions.
• Distribute Quality-related correspondence to appropriate supervisors and specialists.
• Lead ACTION and Recognition teams, including organizing and leading meetings.
• Work with service center and department leadership to determine appropriate team structures.
• Aid in Support Center service award and field Safety & Service award presentations.
• Coordinate and distribute awards, and assist with presentations as needed.
• Communicate monthly regional participation results to RVPs and Service Center Managers.
• Create and implement initiatives to improve associate participation in ACTION and Recognition processes.
• Facilitate new hire Quality training, distribute manuals, and organize training sessions.
• Train and support new service center quality specialists, and provide ongoing support as needed.
• Create, maintain, and update training materials.
• Assist in implementing engaging Quality events at respective locations.
• Enter vendor information and costs for budgeting, and review orders for Quality Department supplies and materials.
• Review and approve new Quality Without Question (QWQ) submissions and ACTIONS entered into the system each month.

Qualifications

• At least 18 months of administrative or customer service experience.
• A High School Diploma or GED.
• An Associate Degree preferred.
• Previous experience with employee engagement programs and processes.
• Experience providing training or coordinating training sessions, workshops, and similar activities.
• For internal candidates, 1 to 2 years of experience in quality improvement or consistent involvement in the Quality Process.