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Jobs · OTHR · North Carolina

Qualified Professional / QP / MCM / Mobile Crisis Management / Dispatcher / Fulltime

RHA Health Services, LLC · Asheville, NC · 2 mo ago
OTHRFull-time

About the role

We are seeking Qualified Behavioral Health Professionals for full-time Mobile Crisis Management (MCM) dispatcher positions in our Asheville office. As part of the MCM dispatch team, you will provide crisis response services by answering crisis calls, helping individuals in crisis link with MCM community responders to avoid inpatient hospitalization. We serve individuals of all ages and disabilities, primarily adults facing mental health or substance use crises. You will collaborate closely with community stakeholders including law enforcement, DSS, schools, behavioral health providers, medical providers, families, friends, and individuals in crisis.

A $1000 sign-on bonus is available for full-time employees, paid out according to the training schedule.

Schedule

This is a full-time position working 7:00 AM to 7:00 PM, three days per week, including at least one weekend day. The position offers a minimum of 36 hours per week, with the option to work up to 40 hours upon request, including an additional 4-hour shift.

Responsibilities

  • Develop, implement, monitor, and revise Person-Centered Plans in conjunction with the interdisciplinary healthcare team.
  • Facilitate relationships and serve as a liaison between the company, parents, guardians, local agencies, and the community.
  • Minimize the negative effects of psychiatric symptoms or substance dependence that interfere with daily living and personal development through supportive counseling.
  • Support clients in developing skill-building activities, including daily and community living skills, socialization, adaptation, behavior, and anger management.
  • Participate in a 24/7/365 first-responder on-call system for consumers and their support networks; coordinate "first response" resources based on consumer needs and the Person-Centered Plan (PCP).
  • Perform case management functions, including linking and arranging services and referrals.
  • Maintain communication and provide feedback with other clinical/professional staff to standardize procedures and expedite PCP implementation.
  • Ensure timely completion of all initial and re-authorizations for services.
  • Monitor service utilization to ensure effectiveness, appropriateness, and compliance with rules, the PCP, and service authorizations.

Requirements

  • Must meet criteria for "Qualified Professional (QP)" status.
  • Minimum of one year of crisis experience (e.g., ACTT, IIHS, inpatient treatment facility, or other services providing 24/7 crisis response duties).
  • Must meet the education, experience, licensure/certification requirements specified by the service definition of the role.
  • Valid driver’s license and automotive insurance required.
  • CPR, first aid, NCI, and/or relevant certifications are a plus.
  • Must meet one of the following combinations of education and experience:
    • Master’s degree in a human service field with less than one year of full-time, post-graduate mh/dd/sa experience with the population served.
    • Bachelor’s degree in a human service field with less than two years of full-time, post-bachelor’s mh/dd/sa experience with the population served.
    • Bachelor’s degree in a non-human service field with less than four years of full-time, post-bachelor’s mh/dd/sa experience with the population served.
  • Human service degrees include: Social Service, Sociology, Psychology, or other related fields.
  • Populations served include: Mentally Ill-Child, Mentally Ill-Adult, Substance Abuse-Adult, Substance Abuse-Child.

Pre-employment Screening

  • Complete criminal background check.
  • Name checked in the OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities registry.
  • Drug testing.
  • Education verification and other credentialing based on position requirements.
  • Proof of employment history or references (if required).
  • For positions requiring driving: Proof of driver’s license, insurance, and vehicle (if required for transporting individuals).

Benefits

  • Payactiv: Early access to earned wages before payday.
  • Employee perks and discount program: Savings on various services and products.
  • Paid Time Off: Available for full-time employees.
  • Health/Insurance: Available for full-time employees.
  • 401(k) retirement savings program.
  • Wellbeing Programs: Physical, emotional, and financial wellbeing support.
  • Chronic Disease Management: Programs for hypertension and diabetes (for qualifying employees).
  • Training: Free CPR, first aid, and job-specific training opportunities.

Note: Contract/contingent workers and interns do not qualify for the above benefits.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health, and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

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