Mobile Crisis Management Responder / QP / Qualified Professional (New Hanover, Pender, Brunswick, Balden Counties)

Type: Regular, Full Time (40 hours per week). Mobile Crisis Management services are available at all times, 24-hours-a-day, 7-days-a-week, 365-days-a-year.

About the role

We are looking for compassionate and caring behavioral health specialists to join our Mobile Crisis Management team, providing crisis intervention and support to individuals with intellectual, developmental disabilities, mental health, and substance use challenges in residential, school, workplace, and community settings. This dynamic and rewarding role emphasizes strength-based interventions focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community.

Responsibilities

• Provide acute face-to-face crisis support to individuals experiencing Mental Health (MH), Substance Abuse (SA), or Intellectual/Developmental Disability (IDD) crises in various settings, including residential, school, workplace, and community locations.
• Reduce immediate risk, avoid unnecessary hospitalization, and link individuals to appropriate follow-up care.
• Deliver timely face-to-face crisis response within the Mobile Crisis Management catchment area.
• Facilitate relationships and serve as a liaison between the company, parents, guardians, local agencies, and the community.
• Minimize the negative effects of psychiatric symptoms or substance dependence that interfere with daily living and personal development through supportive counseling.
• Support clients in developing skill-building activities, including daily and community living skills, socialization, adaptation, behavior, and anger management.
• Participate in a first responder on-call system available to consumers and/or their natural support network 24/7/365; coordinate "first response" resources according to consumer need.
• Perform case management functions, including linking and arranging services and referrals.
• Work closely with other clinical/professional staff to maintain communication, provide feedback, standardize procedures, and expedite linkage to long-term services.
• Ensure all initial and reauthorizations for services occur in a timely fashion.
• Monitor service utilization to ensure effectiveness, appropriateness, and compliance with rules, crisis and safety plans, and the MCM service plan; provide additional recommendations and referrals as needed.

Requirements

• Minimum of one year’s experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations.
• Valid Driver’s License and reliable transportation to provide timely face-to-face crisis response and link clients to necessary resources.

Qualifications

Candidates are considered "Qualified Professionals" based on the following criteria:

• Bachelor’s Degree (not in a Human Services field) and 4+ years full-time experience with the population served, or
• Bachelor’s Degree (in a Human Services field) and 2+ years full-time experience with the population served, or
• Master’s Degree or higher and 1+ years full-time experience with the population served.
• License, provisional license, certificate, registration, or permit issued by a governing board regulating a human service profession.

Human Service Degrees Include: Social Service, Sociology, Psychology, or other related fields.

Populations Served Include: Mentally Ill-Child, Mentally Ill-Adult, Substance Abuse-Adult, Substance Abuse-Child.

Pre-employment screening

• Complete criminal background check.
• Name checked in the OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities registry.
• Drug testing.
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required).
• For positions requiring driving: Proof of driver’s license, insurance, and vehicle.

Benefits

• Payactiv: Early access to earned wages before payday.
• Employee perks and discount program: Savings on various services and products.
• Paid Time Off: Available for full-time employees.
• Health/Insurance: Available for full-time employees.
• 401(k) retirement savings program.
• Wellbeing Programs: Physical, emotional, and financial wellbeing initiatives.
• Chronic Disease Management Programs: For hypertension and diabetes (for qualifying employees).
• Training: Free CPR, first aid, and job-specific training opportunities.

Contract/contingent workers and interns do not qualify for the above benefits.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health, and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.