QMHP - CS Intake Triage

About the role

The Intake Triage position's primary responsibility is to work with individuals seeking outpatient services to facilitate timely and effective access into Youth and Family Services.

Responsibilities

• Provides clinical and financial screenings via phone or in person
• Provides screenings, crisis interventions, and full intakes face-to-face
• Completes TRR and develops person-driven recovery plans
• Links individuals to appropriate natural and community resources to meet ongoing needs
• Completes detailed documentation in a timely manner on all services provided
• Ensures all services provided are compliant with TAC requirements/rules
• Demonstrates knowledge and adherence to trauma-informed perspective
• Efficiently uses EHR and manages multiple tasks in a busy setting
• Provides exceptional customer service in a busy environment
• Works collaboratively as a team player in a constantly changing environment
• Demonstrates accuracy, attention to detail, initiative, and a proactive approach
• Works with individuals in services, the clinical team, and co-workers
• Demonstrates positive attitude, independent judgment, professional ethics, appearance, and conduct
• Performs other duties as assigned

Key targets

• All walk-ins receive at minimum a same-day screening
• All phone and email inquiries receive a call back within 24 hours
• All intake documents finalized same day
• Notes finalized within 2 business days
• All trainings completed prior to expiration date
• If bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed

Qualifications

Bachelor's degree in psychology, sociology, or related field from an accredited college or university as required to qualify as a Qualified Mental Health Professional (QMHP).

Skills

• Demonstrated ability to foster collaborative relationships
• Excellent knowledge of telehealth platforms with the ability to engage via multiple platforms as well as guide others in telehealth set-up
• Self-starter who works closely with all team members and takes initiative in completing tasks
• Demonstrated ability to ensure effective communication regarding behavioral health needs and services
• Knowledge of the social services system and the ability to connect individuals with appropriate services
• Organized, detail-oriented, and computer-proficient with the ability to write clearly and professionally
• Ability to respond to individuals with patience, empathy, and understanding
• Excellent communication and listening skills