QA Training Coordinator - Patient Access

About the role

Coordinates and manages training programs, schedules, and materials to ensure effective employee development and performance improvement.

Responsibilities

• Develops and implements training programs for new and existing employees.
• Coordinates and schedules training sessions and workshops.
• Monitors and evaluates the effectiveness of training programs.
• Maintains training records and prepares reports on training activities.
• Collaborates with department managers to identify training needs and requirements.
• Assists in the design and development of training materials and manuals.

Requirements

• Bachelor’s degree, preferred.
• Two years’ experience in a health care setting, required.
• Valid Ohio driver’s license and proof of auto insurance required by hospital policy.
• Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Skills

• Excellent communication and customer service skills
• Strong professional demeanor with the inherent ability to rapidly establish credibility and rapport with others
• Demonstrated ability to identify opportunities for process improvement, identify solutions, plan for and implement those same solutions

Schedule

Monday‑Friday 8am‑4:30 pm