Patient Access Coordinator

MISSION, VALUES and SERVICE GOALS

Mission: We deliver outstanding care, inspire health, and connect with heart.

Values: Trust. Respect. Integrity. Compassion.

SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Assists in Operational Staffing Support Functions

• Develops guidelines for prioritizing work activities, evaluates effectiveness and modifies activities as necessary.
• Ensures operational efficiency of registration process.
• Responds to daily operational issues when Director/Manager is absent or unavailable.

Identifies, Analyzes and Resolves Day-to-Day Issues

• Identifies, analyzes and resolves day-to-day issues with staff, patients or clients.
• Ensures the efficiency of patient flow into and out of facility and completion of documentation.
• Assists in hiring and development of the front office and clinical staff.
• Prepares monthly staff schedule.
• Maintains scheduling and staffing relevant to patient volume and workload.
• Aids in hiring, discipline and termination of patient access associates within the department.
• Provides training, education, orientation for the Registration Department.
• Ensures office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated, and offices are opened and closed according to established procedures.
• Maintains strict confidentiality.

Assists with Front Office and Clinical Duties

• Performs front office and clinical duties on a regular basis as outlined in the Patient Access Specialist Job Description to ensure efficient flow of patients through the clinic.
• Acts as a point-person with other departments.

Organizational Responsibilities

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Maintains strict confidentiality.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's Six-Point Operating System

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• Knowledge & Skills: Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems.
• Requires a working knowledge of clinical and front office job duties.
• Demonstrates proficiency in computer skills (i.e., data entry, word processing and spreadsheets).
• A basic understanding of database applications is desired.
• Requires solid office/secretarial skills, including the ability to operate standard office equipment as required by the needs of the office.
• Requires the organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems.
• Demonstrates good interpersonal and communication skills (both verbal and written) necessary to interact in a highly-effective manner and maintain positive working relationships.