Patient Access Coordinator

About the role

The Patient Access Coordinator (PAC) works as part of the Clinical Office Team, preparing patients for clinical visits and ensuring their accounts are accurately processed.

Responsibilities

• Process patient registration and assist with administrative needs.
• Schedule patients appropriately and ensure they are seen by the right provider.
• Provide training on AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You).
• Maintain a positive patient experience and provide patient education materials.
• Ensure all data is collected and follow-up appointments are made.
• Handle patient collections and provide explanations for unpaid balances.
• Verify patient insurance and ensure all required documents are submitted.
• Communicate with patients regarding insurance verification and missing information.
• Report patient concerns to the supervisor and communicate with medical assistants and other clinical staff.
• Ensure ongoing communication with the department and follow departmental protocols.
• Work flexible hours to cover operator coverage as assigned.
• Respond to patient inquiries and return messages in a timely manner.
• Comply with departmental policies and assist in the development of new policies.

Qualifications

• High school diploma or equivalent, with a minimum of 6 months experience in a healthcare setting.
• Experience with practice management systems and online eligibility verification systems.
• Excellent interpersonal, organizational, and customer service skills.
• Ability to work independently and in a team environment.
• Spanish speaking or another language is a plus.
• Basic proficiency in Microsoft Office suite and data entry skills.