QA Testing Analyst: III

Key Responsibilities

• Conduct onsite manual testing for ATM, Teller, and ITM (video teller) transactions, including deposits, withdrawals, cash/check acceptance, card interactions, PIN flows, and error handling.
• Perform UAT coordination with internal teams, vendors, and project stakeholders.
• Execute test plans, scripts, and end-to-end transaction scenarios across Dev/Int/QA environments.
• Maintain lab equipment health, ATM/ITM hardware readiness, and test plastics/accounts.
• Run HNB-standard manual test processes and report results following enterprise testing guidelines.
• Validate data via queries and back-end verification for transaction completeness/accuracy.
• Create, update, and maintain test cases, test suites, and regression test libraries.
• Document testing results, defects, variances, and sign-off packets.
• Create Go/No-Go documentation including GNG query screenshots and evidence packages.
• Develop test strategies, test data, and end-to-end testing flows.
• Report testing status, risks, blockers, and quality metrics to project leadership.
• Log, triage, and maintain defects and work items in Azure DevOps (ADO).
• Assign severity, track defect lifecycle, and collaborate with BSAs, development, and vendors to drive resolution.
• Support denial triage for HNB and vendor transactions, including evidence gathering and reproduction steps.
• Pull logs and communicate findings to internal teams and external vendors.
• Coverage of vendor plastics and vendor account conditions used for test execution.
• Coordinate testing with vendors, ensuring alignment on functionality, defect expectations, and testing windows.
• Maintain Fiserv profile maintenance for lab-only configurations.
• Maintain ADO boards, dashboards, test metrics, and work item organization.
• Produce standardized test reports, test summaries, and implementation readiness documentation.
• Participate in off-hours production releases when needed to validate functionality.
• Support warranty period testing after product deployment.
• Ensure consistent adherence to SDLC and enterprise testing methodology.
• Provide guidance to junior team members and peers.
• Identify quality risks early and escalate appropriately.
• Continuously improve processes for test efficiency and accuracy.

Required Skills & Qualifications

• Hands-on ATM/ITM hardware experience (open/close machines, interact with cassettes, sensors, transports).
• Strong manual testing experience, including regression and exploratory testing.
• Familiarity with teller and ATM transaction flows (deposits, withdrawals, transfers, error states).
• Experience with Azure DevOps (ADO) for test case management, work item tracking, boards, and dashboards.
• Ability to run basic SQL/database queries for data validation.
• Understanding of Fiserv and/or vendor platform behavior (preferred).
• Experience maintaining and conditioning test cards (“plastics”) and accounts.
• Strong defect management and triage skills.
• Ability to interpret logs and provide clear communication to vendors.

Physical & Onsite Requirements

• Ability to sit, stand, and repeatedly conduct ATM/ITM transactions.
• Comfort working inside an ATM/ITM device (safe door, transport area, card reader, sensors).
• Onsite presence required Monday–Friday in Columbus, OH.

Soft Skills

• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to collaborate with BSAs, developers, vendors, and project managers.
• Strong problem-solving and analytical thinking.
• Ability to work independently with moderate supervision.