QA Analyst III

This role supports testing of modernization initiatives by leading the User Acceptance Testing (UAT) phase and developing both manual and automated test solutions.

Responsibilities

• Support and lead the User Acceptance Testing (UAT) phase for modernization initiatives.
• Collaborate with existing resources to test modernized applications such as EBMS, SEBT, and C‑CARE.
• Perform API and performance testing for EASL.
• Work with users and business areas to create and execute manual test cases.
• Create and execute automation test scripts to increase test coverage and reuse repetitive tests.
• Develop automation scripts for ServiceNow applications (Customer Portal, Provider Portal, Worker Portal, HR Portal, Legal Portal) and the C‑CARE modernization application.
• Learn and apply new application functionality and new automation tools, including Tricentis Tosca.
• Help reduce testing time and mitigate employee tension and turnover through efficient test automation.

Requirements

• Knowledge and experience in both manual and automation testing within an Agile/Scrum project team.
• Experience with testing tools such as Jira, Zephyr for Jira, SQL Server, Postman, Selenium, Tricentis Tosca, or comparable automation test tools.
• Familiarity with modernized applications (EBMS, SEBT, C‑CARE) and ServiceNow portals.
• Ability to work with users and business stakeholders to define test cases.

Skills

• Manual testing techniques and best practices.
• Automation script development using tools like Selenium and Tricentis Tosca.
• API testing and performance testing.
• Proficiency with Jira and Zephyr for test management.
• SQL Server querying for test data validation.
• Effective communication and collaboration in cross‑functional teams.