QA Specialist

Harris Data Integrity Solutions, a division of Harris, is a leading innovator in healthcare data management dedicated to improving the accuracy and integrity of patient information. Formed through the integration of industry leaders Just Associates, Inc. and QuadraMed® Corporation, we leverage cutting-edge technology and extensive expertise to address complex challenges in patient matching and data quality. Our portfolio includes advanced solutions such as CuraMatch™ and SmartIX™ EMPI, designed to reduce duplicate medical records, streamline revenue cycles, and enhance patient safety and care.

About the role

We are seeking a dedicated and detail-oriented Quality Assurance Specialist to join our team remotely across the United States. In this role, you will review the work performed by Patient Identity Experts, provide constructive feedback to enhance quality, and ensure adherence to project procedures. You will collaborate closely with Identity Managers and project teams to monitor quality results, conduct quality and productivity calls, and support training initiatives. Your efforts will directly contribute to maintaining high standards of data integrity and operational excellence within our remote teams.

The ideal candidate will demonstrate a strong AI and innovation mindset, embracing emerging technologies such as AI tools, copilots, chat assistants, and automation to optimize workflows and improve outcomes.

Responsibilities

• Perform quality assurance reviews of Patient Identity Expert work, offering feedback and suggestions for improvement
• Ensure performance standards are met consistently across QA projects
• Communicate regularly with the Identity Manager regarding quality metrics and project updates
• Monitor remote team quality results and prepare summary reports for project leadership
• Conduct quality and productivity calls with Patient Identity Experts, especially those not meeting standards or on TIP programs
• Document follow-up actions and communicate notes via Teams or other platforms
• Collaborate with the Identity Manager on testing and reviewing project procedures specific to client tasks
• Oversee training completion and assignments, ensuring team members are adequately supported
• Maintain and update quality standards within the IDM system, implementing corrections or changes as needed
• Assist in task assignment and tracking within project Teams
• Participate in company staff meetings and QA review sessions as scheduled
• Support the continuous improvement of quality processes and workflows

Qualifications

• Proven experience in quality assurance, preferably within healthcare or data management sectors
• Strong understanding of hospital health information systems and complex duplicate validity requirements
• Excellent organizational and critical thinking skills
• Exceptional written and verbal communication abilities
• Proficiency in Microsoft Excel and other relevant tools
• Ability to work effectively with remote teams using virtual technology and tools
• High level of confidentiality and integrity in handling sensitive information
• Ability to meet deadlines in fast-paced, time-sensitive environments
• Demonstrated problem-solving capabilities and independent thinking
• Knowledge of diversity and inclusion policies, with a respectful attitude towards cultural differences
• Strong customer service orientation and teamwork skills
• Adaptability to changing priorities and work environments
• Dependability and accountability for personal actions and commitments

Benefits

• Remote work flexibility, allowing you to work from anywhere in the US
• Competitive hourly wage of $18-$19/hr
• Opportunity to work with innovative AI and automation technologies
• Professional development and growth within a leading healthcare data solutions company
• Engagement in meaningful work that impacts healthcare quality and patient safety
• Collaborative and inclusive work environment