QA Specialist

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Review all courseware prior to delivery for any production related errors.
• Ensure grammar and spelling are correct.
• Ensure that the images, text, videos and audio files are in the correct places.
• Ensure translated materials are accurate between the text and audio.
• Ensure courses look and sound consistent and professional.
• Ensure each course registers an accurate training record in the Alchemy Platforms.
• Write effective and concise bug tickets describing any issues discovered.
• Manage ongoing deadlines and tasks efficiently.
• Assist in creating and detailing new testing protocols as required.
• Manage and maintain the Creative Team’s SharePoint sites.
• Research and develop informational PowerPoint presentations on competitors to share with internal stakeholders.
• Able to fill in for the Quality Assurance Manager for PTO and absences if needed.
• Site and translation glossary maintenance as needed.

ESSENTIAL RQUIREMENTS AND QUALIFICATIONS

• Some college education or equivalent work experience
• Native-level English proficiency
• Detail-oriented
• Good analytical and problem-solving skills
• Willingness to become proficient in proprietary software
• Experience with desktop computer environments
• Ability to communicate positively and professionally with all internal and external stakeholders
• Awareness of, and adherence to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Ability to communicate and interact effectively in verbal, written, and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Customer focused and quality driven
• Able to travel as business needs dictate - less than 5%

PREFERRED REQUIREMENTS AND QUALIFICATIONS

• Bachelor's degree or equivalent
• Proficiency with Microsoft Office applications and digital tools used for project management, scheduling, etc.
• Experience with content QA and proofreading
• Knowledge of industry regulations and standards
• Fluency in languages other than English
• Excellent written and verbal communication

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• 401(k) with company match
• Generous vacation / sick time (PTO)
• Tuition reimbursement

Pay

The base wage or salary range for this position is $45,000 - $56,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

Schedule

Full time position typically 8AM - 5PM Monday

About the Company

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

About the Team

Intertek’s People Assurance team provides range of workforce-focused solutions that empower our clients’ employees to identify and close operational gaps and mitigate risk by assuring smart actions across organizations. Our services give clients the tools they need to build, maintain, and protect their brands, supporting them in the continuous evolution of their workforce to maximize employee potential.