QA Lead, Quality Engineering (The Architect of "It Just Works")

Description

Do you believe the best bug is the one that never gets written? Are you the kind of quality obsessive who'd rather redesign the process that lets bugs in than spend your life swatting them at the end of the line? And — be honest — have you already wired an AI agent into your test workflow and felt a little smug about it? If so, read on...

About the role

We're looking for a QA Lead, Quality Engineering to own how quality happens across our entire engineering organization. This is not a people-management role. You'll set the practices, build the tooling, raise the bar, and make every engineer, product manager, and QA analyst around you better at shipping software that just works.

Responsibilities

• Define the quality strategy for RTA's products and the practices that make it real across every delivery team.
• Champion shift-left everywhere: testable design reviews, definition-of-ready and definition-of-done that hold up, fast and trustworthy feedback in CI, and risk-based testing focused where it counts.
• Build and evolve the automation and AI tooling that lets a lean QA function punch far above its weight — including responsibly integrating AI agents and assistants into the testing lifecycle.
• Coach and uplevel engineers and QA analysts on quality practices, test design, and AI-assisted workflows — through example, pairing, and the occasional well-timed "what if we tried it this way?".
• Partner with Product and Engineering leadership to bake quality into planning, not bolt it on at the end.
• Watch the horizon. Quality tooling and AI are moving fast; you bring the best of it back and separate signal from hype.

Requirements

• Passionate about serving others.
• Takes pride in the craft of quality and finds fulfillment in seeing the whole team ship better, not just in catching things themselves.
• Comfortable being part of a team that thrives on healthy conflict.
• Adaptable and open to feedback.
• Possesses a strong grasp of CI/CD, test architecture, and agile delivery.
• Experienced with JIRA, Confluence, and modern test management tooling.
• Proficient with Microsoft 365 products (Outlook, Word, Excel, PowerPoint, SharePoint).

Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, or a related field (preferred — demonstrated mastery matters more).
• 7+ years in software quality / quality engineering, with a track record of setting practices and building tooling beyond your own desk.
• Hands-on automation experience (Cypress, Playwright, Selenium, or similar) and comfort in a real codebase.
• Demonstrated use of AI tools in a quality or engineering workflow — and a point of view on doing it responsibly.
• A strong grasp of CI/CD, test architecture, and agile delivery.
• Experience with JIRA, Confluence, and modern test management tooling.
• Proficient with Microsoft 365 products (Outlook, Word, Excel, PowerPoint, SharePoint).

What You'll Actually Do

• Define the quality strategy for RTA's products and the practices that make it real across every delivery team.
• Champion shift-left everywhere: testable design reviews, definition-of-ready and definition-of-done that hold up, fast and trustworthy feedback in CI, and risk-based testing focused where it counts.
• Build and evolve the automation and AI tooling that lets a lean QA function punch far above its weight — including responsibly integrating AI agents and assistants into the testing lifecycle.
• Coach and uplevel engineers and QA analysts on quality practices, test design, and AI-assisted workflows — through example, pairing, and the occasional well-timed "what if we tried it this way?".
• Partner with Product and Engineering leadership to bake quality into planning, not bolt it on at the end.
• Watch the horizon. Quality tooling and AI are moving fast; you bring the best of it back and separate signal from hype.

Key Results Areas (aka the Job Outcomes)

• Fewer Bugs Born: Measurable reduction in defects introduced, not just defects caught — quality moves upstream.
• Faster, More Trustworthy Feedback: Shorter test cycles and pipelines engineers actually trust, with flakiness driven down.
• AI-Leveraged Quality: AI meaningfully woven into the testing lifecycle, with documented gains in coverage, speed, or effort saved — and clear guardrails.
• A Higher Bar, Org-Wide: Quality practices adopted across teams because they're good, raising the whole org's game without adding headcount.
• Customer Satisfaction: High customer satisfaction tied to product quality and reliability.

Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, or a related field (preferred — demonstrated mastery matters more).
• 7+ years in software quality / quality engineering, with a track record of setting practices and building tooling beyond your own desk.
• Hands-on automation experience (Cypress, Playwright, Selenium, or similar) and comfort in a real codebase.
• Demonstrated use of AI tools in a quality or engineering workflow — and a point of view on doing it responsibly.
• A strong grasp of CI/CD, test architecture, and agile delivery.
• Experience with JIRA, Confluence, and modern test management tooling.
• Proficient with Microsoft 365 products (Outlook, Word, Excel, PowerPoint, SharePoint).

Compensation & Work Location

Total compensation for the role is between $130k and $150k DOE. This is a full-time, hybrid role in Glendale, AZ, working side by side with our product and engineering teams.

The Bottom Line

You've made it this far, congratulations! We're looking for an ideal team player with an almost frightening intensity around quality and a passion for serving others — someone who'd rather make a hundred engineers better than be the best tester in the room (though you might be that too).

About Us

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. Our office spaces are open, spacious, and colorful, with plenty of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches and genuinely enjoy each other's company. We offer some pretty unique perks and benefits, as well as all the standard ones. We're happy to talk through all the options!

The Part We're Most Proud Of

• 99% of employees say RTA is a Great Place to Work® (Certified 3 years running)
• 30% ARR growth — two years straight
• We are an AI-forward company building for the future
• Big growth. Real benefits. Strong culture. A team that delivers.

Physical & Travel Requirements

• Ability to sit or stand for extended periods.
• Ability to work at a computer for prolonged periods.
• Ability to travel up to 10% (minimal travel based on business needs).

Reasonable Accommodation

RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please notify us at hr@rtafleet.com.

Employment Notices

• Employment with RTA is at-will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
• Employment with RTA may be contingent upon successful completion of a background check and other pre-employment screenings, consistent with applicable law.

Salary Description

$130,000 - $150,000 Annually DOE