IT Quality Engineering Lead

Responsibilities

• Establishes and leads a centralized Quality Assurance function to ensure consistent, reliable, and business-aligned testing across the COS delivery program.
• Defines the QA strategy, standards, and governance model, including entry and exit criteria, defect management, test planning, automation approach, and readiness reporting.
• Balances centralized QA ownership with a blended testing model, partnering with BPOs, SMEs, and superusers to keep testing grounded in real branch and back-office operations.
• Introduces pragmatic test automation focused on stable smoke and regression coverage to accelerate releases without creating unnecessary maintenance overhead.
• Provides day-to-day functional leadership and supervision for QA Analysts assigned to the program, directing testing activities, priorities, and standards across the delivery lifecycle.
• Mentors and coaches QA Analysts, provides input into performance feedback, supports skill development, and fosters a consistent quality mindset across the team.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent combination of education and relevant experience.
• 6–8+ years of progressive Quality Assurance experience, including testing of enterprise platforms such as ERP, eCommerce, and integrated business systems.
• Demonstrated experience establishing or maturing QA practices in a growing, transforming, or greenfield delivery environment.
• Experience supporting complex, multi-phase delivery programs with multiple releases and cross-functional stakeholders.
• QA or testing certifications (e.g., ISTQB or equivalent) are preferred.
• Agile, SAFe, or delivery framework certifications are a plus.
• Strong understanding of QA methodologies, including risk-based testing, functional testing, regression testing, integration testing, and end-to-end business validation.
• Hands-on experience using test management and defect tracking tools, preferably Azure DevOps (ADO) or comparable ALM platforms.
• Working knowledge of test automation concepts, frameworks, and tooling, with the ability to identify appropriate candidates for automation versus manual testing.
• Experience testing complex business workflows and integrations across ERP, eCommerce, and related systems.
• Experience defining and maintaining test evidence, traceability, and reporting artifacts to support auditability and release readiness.
• Proven ability to integrate testing into the full delivery lifecycle, including requirements and design validation, build verification, UAT, cutover rehearsal, and go-live support.
• Strong understanding of defect governance, including triage, prioritization, escalation, and trend analysis.
• Experience working within Agile or PI-based delivery models, coordinating testing activities with evolving scope and schedules.
• Ability to design and enforce entry and exit criteria that balance quality, risk, and delivery timelines.
• Familiarity with business-driven testing models that align technical validation with operational readiness.