PX Solutions Lead

About the Role

As the Patient Experience (PX) Solution Lead, you will lead the end-to-end design, development, and launch of innovative patient-facing experiences, programs, products, and services across Genentech.

• Own the design and launch of human-centric patient experiences from concept through pilot and full-scale release across digital and service touchpoints.
• Define and author experience charters, experience blueprints, product requirements, and success metrics that articulate user needs and strategic value.
• Coordinate with Experience Design, Strategy & Governance, and Business Designers to evaluate investment trade-offs, financial viability, and experience scalability.
• Partner cross-functionally with DDA, RDT, PAA Activation & Capabilities Enablement, Legal, HCO, US Medical, CPO, CE, and external vendor partners to ensure technical feasibility, regulatory alignment, and seamless execution.
• Direct UX resources from low-fidelity conceptual visualizations to high-fidelity prototypes, incorporating structured feedback loops during pilot phases.
• Embed an enterprise mindset across the design process to ensure orchestration between digital tools and human touchpoints while avoiding organizational silos.
• Lead and coach cross-functional design project teams, maintaining psychological safety, clear direction, and resilience through uncertainty and change.

Requirements

• Hold a Bachelor’s degree in a relevant field.
• Bring 10-12 years of professional experience in the pharmaceutical, biotechnology, healthcare, or a related industry.
• Demonstrate strong experience with stakeholder management in matrixed organizations, with a proven ability to influence without direct authority.
• Possess deep understanding of and comfort with technology, with a demonstrated ability to integrate technology and digitally enabled tools into service touchpoints.
• Demonstrate knowledge of access, reimbursement, and the healthcare ecosystem, with experience designing patient-facing experiences strongly preferred.

Preferred Qualifications

• Advanced degree (Master’s or MBA) in design, business, health tech, or a related discipline.
• Familiarity with AI-enabled healthcare solutions, modern health tech trends, and human-centered design frameworks.
• Proven track record leading cross-functional teams and external agency/vendor partners in product launch or pilot testing phases.

Location

This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus. No relocation benefits are available for this posting.

Pay

The expected salary range for this position based on the primary location of CA is $161,100 - $299,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position qualifies for the benefits detailed at the provided link.