Pump Repair Shop Coordinator

About the role

KSB is a global leader in pumps, valves, and related services. Founded in 1871 in Frankenthal, Germany, KSB operates on all continents with its own sales and marketing organizations and manufacturing facilities. KSB's success is driven by innovative technology, which is the result of continuous research and development. KSB values its people, treating them with respect and commitment to equality, sustainability, and ecological considerations.

Responsibilities

• Own the Pump Repair Status & Workflow

• Maintain the Pump Status Report (updated daily) with current step, dates, and risk items (quote status, PO received, customer-supplied parts, workflow milestones, etc.).

• Stay involved in the full lifecycle of each pump repair—walk the floor, confirm movement and progress, and gather information directly.

• Track customer-supplied parts/materials and continuously update expected dates.

• Proactively alert supervisors and sales when timelines are at risk.

• Purchasing & Materials Support

• Purchase raw materials and services for work orders: gather quotes, create requisitions for approval, issue purchase orders, and track delivery dates.

• Run and manage Open PO reports, follow up with vendors, and ensure timely updates in Avante and the Pump Status Report.

• Monitor inventory and act as a point-of-contact for shop/field service supply needs.

• Support outside-sourced product (OSP) quotes for pump repairs and miscellaneous items.

• Manage p-card activity, logs, and monthly expense reporting.

• Shipping, Receiving & Logistics

• Receive orders in Avante and log documents electronically.

• Create and steward memo tickets.

• Create and manage PODs/BOL documentation; process and file once received.

• Operate forklift and overhead crane for loading/unloading (as trained/certified).

• Traveler Packets & Documentation

• Prepare traveler packets for shop distribution.

• Receive and process completed travelers/job packs.

• Maintain organized files related to repairs and purchases.

• Production Meeting Support

• Prepare production reporting and update Avante production notes for assigned work orders (by end of day Friday).

• Attend weekly production meetings, capture minutes, and coordinate foundry updates with the Foundry Manager.

• Adjust “will ship” dates based on progress and communicate changes.

• Support Work Scope Development (Growth Path)

• Document “as found” conditions and repair needs using technical writing.

• Review drawings/specifications to obtain OSP pricing for RFQs.

• Document repair approach, required parts/services, and pricing/time inputs.

• Support the supervisor with RFQ action items needed by Estimating.

• Pump Repair Data Book Ownership

• Build the final pump repair data book at completion: collect documentation (work scope, PMI, correspondence, photos), obtain signatures after inspections, and prepare for delivery.

• Additional Operational Support

• Manage calibration control (schedule inspections and post certifications).

• Track building/vehicle maintenance and machine repair logs.

• Maintain job status boards/racked job boards throughout the shop.

• Serve as backup for other coordinators/sites as needed.

• Perform other duties as assigned.

Requirements

• Education/Experience (one Of The Following)

• Bachelor’s degree in Engineering + 1–2 years industrial equipment experience, OR

• Associate’s degree in Engineering + 4–6 years industrial equipment experience, OR

• High school diploma + 6+ years relevant experience (considered in lieu of degree)

Skills & Attributes

• Strong mechanical aptitude and comfort in an industrial shop environment

• Proficiency with Microsoft Office (Excel, Word, PowerPoint)

• Ability to multitask, prioritize, and follow through in a fast-paced operation

• Strong communication skills and teamwork mindset

• Working knowledge of manufacturing processes is a plus

• Self-starter who takes initiative, anticipates needs, and exercises sound judgment

• Willingness to travel up to 25%

Physical/Work Environment

Regular work on the shop floor around moving equipment and industrial operations
Occasional lifting, climbing, and operation of material handling equipment (with training)

Additional Information

Available For Hire
No KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.