PUCT, IT Business Analyst (Info Tech Business Analyst III)
About the role
The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints. Join a team dedicated to public service. The Agency Operations Division is seeking an IT Business Analyst to support the Information Technology Department by analyzing business needs, gathering and documenting requirements, evaluating processes and workflows, and translating user needs into effective technology solutions. This position will collaborate with agency leadership, staff, subject matter experts, developers, vendors, and other stakeholders throughout the system development lifecycle and support user acceptance testing, implementation, and ongoing system improvements. If you enjoy connecting people, processes, and technology to solve problems and improve the way work gets done, we want to hear from you. Bring your business analysis expertise and collaborative mindset to the PUCT and help shape technology solutions that support the agency's mission.
Responsibilities
- Analyze business needs
- Gather and document requirements
- Evaluate processes and workflows
- Translate user needs into effective technology solutions
- Collaborate with agency leadership, staff, subject matter experts, developers, vendors, and other stakeholders throughout the system development lifecycle
- Support user acceptance testing
- Support implementation
- Support ongoing system improvements
Requirements
- Graduation from an accredited college or university with a bachelor's degree
- Minimum of three years of full-time paid work experience as a Business Analyst or in a related IT role supporting application development within an agile framework
- Additional full-time work experience as a Business Analyst or in a related IT role supporting application development with an agile framework may be substituted for education on a year-for-year basis
Qualifications
- Experience developing user stories, acceptance criteria, process workflows, or user acceptance testing documentation
- Experience in estimating project effort and timelines
- Experience in expressing technical and business concepts and