Public Transit Dispatcher

Hourly, part-time position averaging 20–35 hours per week.

About the role

The Public Transit Dispatcher serves as a critical link between passengers, drivers, and the transit system. This position is responsible for providing exceptional customer service, answering phone inquiries, scheduling transportation trips, handling fare revenue, and ensuring daily dispatch operations run smoothly and efficiently. The ideal candidate is organized, detail-oriented, patient, and committed to serving the public with professionalism and compassion.

Responsibilities

• Provide exceptional customer service
• Answer phone inquiries
• Schedule transportation trips
• Handle fare revenue
• Ensure daily dispatch operations run smoothly and efficiently

Requirements

• Ability to multitask, manage competing priorities, and remain focused despite frequent interruptions
• Strong commitment to customer service and a genuine desire to help others
• Patience, professionalism, and excellent interpersonal skills
• Detail-oriented with the ability to work efficiently and accurately
• Strong computer skills, including data entry and use of scheduling software
• Excellent telephone communication skills
• Strong organizational and time-management abilities
• Understanding of confidentiality requirements, professional office etiquette, and workplace boundaries
• Ability to work effectively both independently and as part of a team
• Knowledge of Wabash County and surrounding areas is preferred
• Ability to handle cash and perform basic mathematical calculations accurately

Schedule

Monday through Friday, 8:00 a.m. – 5:00 p.m. (Dispatch Office Hours)

Business casual attire.

Pay

Hourly pay rate based on qualifications and experience.