Transit Dispatcher

Position Summary

The position is located in San Xavier, AZ. Under general supervision, the individual will communicate and coordinate the routes and schedules of non-emergency medical transportation for clients on and off the Tohono O'odham Nation.

Essential Duties And Responsibilities

• Operates radios and transmits accurate messages to Transit Drivers.
• Receives, records, tracks, relays and responds to telephone and two-way radio messages from drivers and the public in accordance with Federal Communications Commission (FCC) transmission guidelines.
• Communicates and coordinates activities between the Health Transportation Service and the medical staff at the Sells Hospital and the Santa Rosa and San Xavier clinics.
• Receives telephone calls from clients and provides information regarding services, schedules, and routes.
• Obtains and analyzes requests for transportation, and determines eligibility and priority.
• Assures communications equipment is in working order; schedules equipment repairs.
• Retrieves and maintains patient appointment schedules from medical facilities.
• Prepares and delivers daily transportation manifest for drivers.
• Maintains patient information and eligibility listing.
• Reports accidents appropriately; collects, compiles and submits data for reporting accidents.
• Establishes and maintains an effective filing and retrieval system according to established policies and procedures.
• Enters data into database and verifies accuracy.
• Maintains and supports patients' rights, including preserving confidential patient information in accordance with patient confidentiality laws and Tohono O'odham Nation policies and practices.
• Performs other job related duties as assigned and contributes to a team effort.

Knowledge, Skills, And Abilities

• Knowledge of the Tohono O'odham culture, customs, and traditions.
• Knowledge of applicable federal, state, tribal laws, regulations and requirements, including patients' rights and confidentiality.
• Knowledge of department organization, functions, objectives, policies and procedures.
• Knowledge of locations with the districts, communities and medical facilities on the Tohono O'odham Nation and in the Tucson and Phoenix areas.
• Knowledge of standard two-way radio dispatch practices and procedures, and current FCC transmission guidelines.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in evaluating a situation, making effective decisions under pressure, and taking appropriate action.
• Skill in preparing operational and financial reports.
• Skill in providing superior customer service to external and internal customers.
• Skill in compiling data into useful statistical information.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to utilize proper radio communication techniques in accordance with FCC rules and regulations.
• Ability to operate base radio equipment and monitoring equipment.
• Ability to exercise independent judgement.
• Ability to establish and maintain positive and effective working relationships with other employees and the general public.
• Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
• Ability to maintain privileged confidential information.
• Ability to work extended hours, various work schedules and to travel occasionally.
• Ability to work independently and meet strict time lines.

Minimum Qualifications

• A High School Diploma or General Education Diploma and three years of work experience in dispatch communications; or an equivalent combination of training, education, and work experience which demonstrates the ability to perform the duties of this position.

Licenses, Certifications, Special Requirements

• Must be able to type at least 30 WPM.
• Must demonstrate sixty percent proficiency in grammar, spelling, and math.
• Upon recommendation for hire, a criminal background and National FBI check is required to determine suitability for hire, including a 39-month Motor Vehicle Record.
• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
• Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham Language and English as a condition of employment.