Public Services Assistant - Kenmore - 30 Hours

About the role

The King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) to provide service at the Kenmore and Richmond Beach Libraries in the Alder region of King County Library System. The Alder region includes the Bothell, Kenmore, Lake Forest Park, Richmond Beach, and Shoreline libraries. The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction and information.

Responsibilities

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Assists patrons and staff with full range of circulation duties, including check-in/check-out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Solves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Affords assistance with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.

Requirements

• Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.
• Schedule: Monday, 9:30am-6:15pm at Kenmore Library Thursday, 9:30am-6:15pm at Kenmore Library Friday, 9:30am-6:15pm at Kenmore Library Saturday, 11:00am-4:45pm at Richmond Beach Library Schedules are subject to change based on business needs.

Qualifications

• Education and Experience: Associates or technical degree or certificate. Three years' experience in a library or other service-oriented setting. Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Skills

• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision-making skills to assess an issue to determine an optimal solution.
• Flexible in an environment with constant interruptions.
• Attentive to detail and accuracy of tasks.
• Adept communication and listening skills with various and diverse audiences.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.