Public Services Assistant II (PT) (Kenmore Branch)

About the library

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

Duties & Responsibilities

• Greets customers in a friendly and accessible manner.
• Affords assistance in the selection and use of Library materials.
• Understands, analyzes, and provides assistance with varied reference questions, which may involve directing customers to other divisions, agencies, or resources for additional help.
• Affords assistance in the utilization of Library technology, including the internet and Library databases, and offers instruction.
• Interprets the Library's policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Knowledge of customer interests related to Library materials, programs, and services.
• Knowledge of the principles of intellectual freedom as they apply to public libraries.
• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to use a computer and job-related software or systems applicable to the essential functions of the job.
• Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds.
• Passes criminal background and education verification check screenings.

Preferred

• Bachelor’s degree.
• Library work experience.