Public Services Assistant - Multiple Locations - 22.5, 30, and 40 Hours

About the role

Join the King County Library System as a Public Services Assistant! King County Library System is accepting applications for Public Services Assistant (PSA) positions to fill openings throughout our library system. This recruitment will be used to build a pool of qualified candidates for vacancies across the entire county as we expand service to our communities.

Responsibilities

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Assists patrons and staff with full range of circulation duties, including check-in/check-out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Solves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Affords assistance with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.

Qualifications

• The items listed below are the minimum requirements for the job and are relevant to this position.
• The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.
• An associates or technical degree or certificate.
• Three years’ experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Core Competencies

• Valuing Diversity
• Customer Focus
• Ethics, Values and Judgement
• Professional and Technical Knowledge
• Approachability
• Teamwork/Collaboration
• Composure

Desired Minimum Qualification

• Education And Experience
• The items listed below are the minimum requirements for the job and are relevant to this position.
• The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.
• An associates or technical degree or certificate.
• Three years’ experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge And Skills

• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision-making skills to assess an issue to determine an optimal solution.
• Flexible in an environment with constant interruptions.
• Attentive to detail and accuracy of tasks.
• Adept communication and listening skills with various and diverse audiences.

Physical Demands & Work Environment

• Physical Demands While performing the duties of this job, the employee will:
• Frequently stand and walk throughout work shift and occasionally will sit.
• Frequently reach out at chest level and occasionally reach up or down with hands and arms.
• Frequently use hands in conjunction with frequent finger use. Keyboarding may be repetitive up to seldom.
• Rotate neck up to occasionally.
• Change tasks depending upon the shift.
• Require extensive close work, including use of a computer monitor.
• Occasionally bend, stoop, or twist at waist and squat or crouch.
• Frequently lift and carry up to 10 lbs. and seldom lift and carry up to 35 lbs.
• Seldom push or pull carts and wheeled equipment with light to moderate force.

Work Environment

• Work is performed in a typical library environment.
• Interactions with individuals that involve behavior issues may occur.
• Resources are available to assist with identifying solutions or actions.
• Work may occasionally be near moving mechanical parts or high speed automated systems.
• Incumbent must be available for a varied work schedule, including evenings and/or weekends, which may change periodically.
• Travel between assigned work locations may be required.