Public Sector Program Manager

About the role

The Public Sector Program Manager supports sales operations and public sector business activities by coordinating onboarding, documentation, reporting, compliance support, and operational guidance. The role works closely with sales teams, internal stakeholders, and cross-functional partners to ensure requests are handled accurately, efficiently, and with a strong sense of urgency. Reports to the Sr Director of Strategic Operations. This is a hybrid position requiring a minimum of two days per week in-person at an assigned TransUnion office location.

Responsibilities

• Support customer and partner onboarding activities, including membership, credentialing, contract documentation, vendor form completion, and operational guidance for sales teams.
• Pull reports, gather data on meaningful business metrics, support data accuracy, and track information for internal stakeholders.
• Provide custom invoice delivery and monitor compliance requirements for public sector customers.
• Coordinate external meetings, special events, travel booking, and other administrative tasks as needed.
• Contribute to cross-functional initiatives focused on implementing government compliance requirements.
• Manage work with urgency, accuracy, sound judgment, and a proactive approach to process improvement.

Requirements

• 3–5 years of experience supporting public sector contracting, government customer onboarding, or government sales operations.
• Bachelor’s degree or equivalent experience.
• Working knowledge of federal, state, local, municipal, education, and third-party government contract workflows, including RFP/RFQ support, purchase orders, statements of work, master agreements, participating addenda, contract amendments, and renewals.
• Experience supporting contract documentation, representations and certifications, vendor forms, customer credentialing, public sector questionnaires, and related compliance documentation.
• Ability to identify and route government contract requirements that may require Legal, Compliance, Information Security, Pricing, Finance, Billing, or senior leadership review, including non-standard terms, audit rights, security requirements, preferential pricing, liquidated damages, penalties, or other elevated approval triggers.
• Familiarity with public sector compliance concepts such as government procurement rules, flow-down requirements, audit rights, records retention, data security obligations, background check requirements, cybersecurity frameworks, and customer-specific invoicing requirements.
• Ability to support custom invoice delivery, customer billing coordination, and public sector payment requirements, including portal-based invoicing and customer-specific billing instructions.
• Strong attention to detail and ability to review documents for completeness, consistency, required approvals, signatures, pricing support, and operational readiness.
• Eligibility for U.S. Security Clearance.

Skills

• Experience using Salesforce or similar CRM tools to track opportunities, contract status, onboarding milestones, enablement requests, customer documentation, and reporting metrics.
• Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and Adobe Acrobat for document management, reporting, form completion, and stakeholder communication.

Benefits

• Health: Day-one eligibility for medical, dental, and vision coverage with supplemental plan options; spousal, domestic partner, and eligible dependent coverage on select plans; tax-advantaged HSA and FSA accounts.
• Protection: Company-paid basic life and AD&D; optional voluntary life and AD&D for employee and family; short- and long-term disability; optional legal plan, pet insurance, and travel accident coverage.
• Family: Adoption assistance and fertility planning coverage; caregiver support; Dependent Care FSA with possible employer match; complimentary Care@Work membership; up to 12 weeks paid parental leave with gradual return eligibility.
• Future: 401(k) with employer match; Employee Stock Purchase Plan (ESPP); financial wellness resources; career coaching; optional long-term care insurance.
• Well-being & Perks: Tuition reimbursement; flexible time off (exempt) or paid time off (non-exempt); up to 12 paid holidays per year; commuter benefits; employee discounts; charitable gift matching; paid volunteer time off and corporate volunteer events.
• Wellness: 24/7 access to professional therapy, coaching, emotional well-being programs, guided meditation, and resources supporting physical, mental, social, and financial wellness.

Pay

U.S. base salary range: $72,300 – $105,000 annually. Actual compensation based on education, training, work experience, job-related skills, location, industry knowledge, scope of responsibilities, and market considerations. Regular full-time non-sales positions may be eligible for annual bonus plan; certain positions may also be eligible for long-term incentives and other payments per company guidance.

Schedule

Hybrid: minimum two days per week in-person at an assigned TransUnion office location; remainder virtual.