Public Sector Market Program Manager

About the role

The Community Manager is a market-facing role focused on the public procurement community of Colorado and the broader Rocky Mountain region. Its primary asset is credibility within the Rocky Mountain Governmental Purchasing Association; the trust and peer standing that come from understanding public procurement from the inside.

Responsibilities

• Own proactive relationship management with Colorado's highest-volume agency accounts, building genuine partnerships rather than running renewal cadences.
• Conduct regular, value-reinforcing conversations with agency procurement leads that surface friction early and position SOVRA as a true partner in their work.
• Monitor agency solicitation activity as a leading health indicator, flagging declining volume or inactivity to Customer Success leadership with context and recommended action.
• Maintain a structured engagement map of the Colorado agency network — key contacts, procurement cycles, budget calendars, and signals related to platform perception.
• Serve as SOVRA's active participant in the Rocky Mountain Governmental Purchasing Association (RMGPA), the regional NIGP chapter spanning Colorado, Wyoming, and Montana.
• Identify and cultivate advocates within the membership who can speak authentically to the platform's value in peer conversations.
• Develop working knowledge of the Rocky Mountain supplier community — which segments are most active, what drives subscription decisions, and how agency activity affects supplier behavior.
• Partner with the supplier-side team to monitor supplier health signals such as registration trends and engagement rates.
• Surface early warning signals when shifts in agency activity are likely to affect supplier retention, enabling proactive intervention.
• Drive digital adoption among agencies that currently make limited use of online responses, positioning online capability as a service improvement for suppliers and agencies alike.
• Educate agencies on platform capabilities that reduce their operational burden — solicitation templates, supplier notification reach, response analytics — in language that resonates with procurement professionals.
• Work with Product to keep the Colorado agency experience frictionless and to ensure changes to the agency-facing platform are communicated proactively and in context.
• Serve as the primary relationship owner for SOVRA's paid agency accounts in Colorado.
• Own renewal execution for those accounts within standard pricing guardrails, escalating commercial deviations per established protocols.
• Identify upsell and cross-sell opportunities across the Colorado base, treating free-to-paid conversion as a long-term outcome rather than a primary target.
• Maintain a rolling view of Rocky Mountain marketplace health — agency activity trends, digital adoption, supplier signals, and RMGPA community sentiment.
• Provide regular health reports to Customer Success leadership that distinguish paid account metrics from broader network health metrics.
• Contribute to the wider CS team's understanding of public procurement dynamics in Colorado, informing segmentation, pricing, and product decisions.

Requirements

• This role calls for procurement of community credibility above all — the ability to walk into a procurement event and be recognized as a peer.
• SaaS account management experience is useful but not sufficient on its own.
• Deep familiarity with public procurement practice — through a public sector procurement role or sustained operational-level work with government agencies.
• Understanding how government agencies budget, plan, and make platform decisions, including cooperative purchasing, state price agreements, and inter-agency peer influence.
• Strong presence and credibility with procurement practitioners, comfortable in settings where vendor credibility must be earned rather than assumed.
• Colorado-based, with willingness to travel regularly across the Front Range and attend regional NIGP/RMGPA events.
• 5+ years in public sector customer success, government sales, procurement consulting, or a closely related field.

Qualifications

• Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time.

Skills

• Procurement of community credibility
• SaaS account management experience
• Public procurement practice
• Government agency budgeting and decision-making
• Procurement practitioner credibility
• Colorado-based experience

Benefits

• Inclusive and equitable workplace culture
• Equal opportunity employer
• Commitment to pay equity
• Participation in E-Verify

Pay

TBD

Schedule

TBD