Public Safety Telecommunicator - Rice/Steele 911 Dispatch Center

About the role

The Rice / Steele 911 Center located in Owatonna, MN is currently accepting applications to fill one full-time Public Safety Supervisor position. The position is currently based in Owatonna, MN. A new center is being constructed in Faribault, MN and we anticipate relocating to the new facility in Summer 2026.

Responsibilities

• Answering and dispatching calls
• Gather information via multi-channel radio, 911 emergency and non-emergency phone systems, and computer terminal
• Responsible for exercising independent judgment to solicit, identify, assess, evaluate, prioritize, summarize and transmit information regarding calls for service
• Answering incoming calls (radio and telephone)
• Ascertain nature of situation and its location
• Maintain and administer equipment: Monitor multiple radio channels on ARMER, assist in coordinating activities between law enforcement, fire/rescue, medical, emergency management, municipal utility, and County Highway units operating in the field
• Operate CAD to enter, receive and manipulate associated data, tracking activity and location of personnel and equipment
• Maintain a clean and respectful work environment while on duty
• Notify Shift Supervisor of all critical incidents or other matters requiring their attention
• Train new employees
• Other duties as assigned

Qualifications

• High School Diploma or GED
• Possess and maintain a valid driver’s license
• Pass required background check
• Pass required psychological evaluation
• Process basic computing skills, including a good knowledge of and experience using: E-mail and Microsoft Outlook, web browsing, basic computer mapping, Adobe pdf viewer, word processing and spreadsheet software, and ability to type 30 WPM
• Desired qualifications: Communications experience, two years of experience as a public safety Communications Operator or Dispatch, experience in Customer Service, experience or education in law enforcement, fire or EMS training, previous experience in Criminal Justice, Corrections or Courts
• Required licenses/certifications: State of MN Criminal Justice Information System (CJIS) certification, NIMS Training, Public Safety Telecommunicator Certification, Fire Communications Certification, Emergency Medical Dispatcher Certification

Skills

• Basic computing skills, including a good knowledge of and experience using: E-mail and Microsoft Outlook, web browsing, basic computer mapping, Adobe pdf viewer, word processing and spreadsheet software, and ability to type 30 WPM
• Verifiable working experience using police records software including any of the following: MNCIS, Portals, CJIIN, or CJIS
• Verifiable work experience using Computer Aided Dispatch
• At least one year public safety work experience as a police reserve officer, EMT/Paramedic, law enforcement patrol/deputy or firefighter

Benefits

Rice & Steele 911 Center offers a complete benefit package including medical, dental, life insurance, holiday, sick leave and long-term disability insurance.