Public Safety Telecommunicator I

About the role

The City of Mesa is offering a hiring bonus for individuals hired as a Public Safety Telecommunicator I; $1,000 will be paid upon successful completion of the Public Safety Telecommunicator classroom training program, and $1,000 will be paid one year after completion of the training. This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments.

Responsibilities

• Receives and evaluates calls from the public concerning crimes, fires, and medical emergencies.
  • Initiating Police and Fire/medical response by obtaining information required for dispatching field units.
  • Accessing the priority dispatch protocol system which is used to triage emergency medical service requests and supply pre-arrival instructions.
  • Entering data into a computer as it is being received.
  • Providing emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if appropriate.
  • Performing vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system.
• Dispatches calls and messages for Fire and Medical emergency services and maintains radio contact with mobile units.
  • Making appropriate notifications and call-outs for major incidents.
  • Selecting correct format for dispatching from twelve or more categories.
  • Dispatching ground and air ambulances.
  • Contacting other agencies, utilities, airport towers, the Public Information Officer, on-call investigators, numerous specialty teams, and rescue services such as the Red Cross depending on the type of incident.
• Dispatches calls and messages for Police emergency services and maintains radio contact with mobile units.
  • Dispatching Police Officers for the City of Mesa involving high volume of radio traffic and monitoring of status changes during routine and emergent situations.
  • Handling routine reports, referral information, and emergency calls for assistance from citizens and Police personnel.

Requirements

• Graduation from high school or GED.
• Good (1 - 3 years) experience in public contact or customer service experience.
• A minimum typing speed of 35 net words per minute (nwpm) is also required and will be verified prior to employment or promotion to this class.
• Must successfully pass Criticall test prior to hire or promotion date.
• Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required.
• Candidates given a conditional job offer will be required to pass a hearing test.
• Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire or promotion date.
• All required certifications must be maintained throughout employment.
• Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).
• Safety and/or security sensitive nature of this classification requires individuals to be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Qualifications & Requirements

• Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
• Minimum Qualifications Required: Graduation from high school or GED.
• Public Contact or Customer Service Experience: At least one (1)-year of public contact or customer service experience.
• Special Requirements: Successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a hearing test. Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire or promotion date. All required certifications must be maintained throughout employment. Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE). Substance Abuse Testing: Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.