Public Safety Telecommunicator (CERTIFIED) *$5,000 HIRING BONUS!

About the role

This critical role serves as the vital communications link between the public needing help and emergency services response. This entails a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including law enforcement, fire rescue and/or medical services.

Responsibilities

• Utilizes training and policies, prioritizes emergency and non-emergency calls received via multiple technological platforms (landline telephone, wireless device, text message, automated data, and various other communications devices and tools)
• Screens caller information and analyzes data swiftly to determine the nature of the incident, required resources and scene safety
• Interprets automatic number and automatic location data provided by the emergency communications phone system, along with the mapping software, to verify caller location
• Controls the call, provides pre-arrival instructions and de-escalation techniques during life or death situations
• Quickly processes and accurately documents information using a variety of highly skilled systems across five to eight computer monitors
• Ascertains appropriate resources required and coordinates with surrounding agencies to dispatch field first responders
• Dispatches field first responders and controls radio traffic using a highly sophisticated radio system
• Communicates pertinent details to field first responders, coordinates responses with surrounding agencies, makes appropriate notifications and monitors and acknowledges radio channel(s)
• Keeps track of activities utilizing a computer aided dispatch system and handles requests from field first responders by recording incident data
• Ability to remain calm, vigilant and able to adjust to rapidly changing situations

Requirements

• Must have a current Public Safety Telecommunicator Certification in the State of Florida
• Requires one year of work experience as a Public Safety Telecommunicator
• Requires a high school diploma or equivalent
• Requires a valid Florida Driver’s License
• Must pass a typing test of 45 wpm and successfully complete the CritiCall Pre-Employment test administered by the Brevard County Sheriff’s Office
• Dependable, self-motivated and team-oriented with a desire to provide service to the community
• Employees must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment)

Qualifications

• Minimum qualifications include a high school diploma or equivalent, one year of work experience as a Public Safety Telecommunicator, a valid Florida Driver’s License, and passing a typing test of 45 wpm and the CritiCall Pre-Employment test.

Skills

• Ability to prioritize and respond to emergency and non-emergency calls
• Proficiency in using various communication technologies and systems
• Knowledge of emergency response protocols and procedures
• Excellent communication and de-escalation skills
• Ability to work independently in high-stress environments

Benefits

• 96 hours of vacation accrual per year (increases based on years of service)
• 96 hours of sick time accrual per year (unlimited carryover)
• 11 paid holidays per year
• 60 hours of personal leave per year
• Medical/Prescription insurance
• Basic Life and AD&D insurance
• Mental Health - Employee Assistance plan
• Dental/Vision/Dependent Health Insurance available at Group Rates
• Participation in the Florida Retirement System
• Optional Deferred Compensation Program (employee contribution)
• Tuition reimbursement
• Up to $140.00/month educational incentive pay
• Up to $120.00/month career/advanced training course incentive (sworn only)
• Workout facilities
• Uniforms and Leather (dependent on position)
• Weapon (dependent on position)
• $300.00/year boot allowance (dependent on position)

Pay

• The advertised pay rate and hiring bonus applies to applicants who are already certified Public Safety Telecommunicators and are fully trained and proficient in both fire EMD EFD and law enforcement dispatch operations.
• Applicants who are certified but proficient in only one discipline are eligible to receive a $2,500 hiring bonus and a lower starting pay rate until successful completion of cross-training in both dispatch areas.
• Applicants with 10 years of experience as a dual-disciplined PST qualify for the maximum pay of Step 7 ($28.75/hour).

Schedule

• Permanent full-time employees receive a 12-hour shift schedule with every other Friday, Saturday and Sunday off.
• Employees must be available to work holidays, during natural disasters and times of crisis, and mandatory or unscheduled overtime.