Public Safety Telecommunicator (Certified) *$5,000 hiring bonus

About the role

This position qualifies for a one-time hiring bonus of $5,000, contingent upon a three-year employment commitment with the Brevard County Sheriff's Office in the position of Public Safety Telecommunicator (PST).

Responsibilities

• Utilizes training and policies, prioritizes emergency and non-emergency calls received via multiple technological platforms (landline telephone, wireless device, text message, automated data, and various other communications devices and tools)
• Screens caller information and analyzes data swiftly to determine the nature of the incident, required resources and scene safety
• Interprets automatic number and automatic location data provided by the emergency communications phone system, along with the mapping software, to verify caller location
• Controls the call, provides pre-arrival instructions and de-escalation techniques during life or death situations
• Quickly processes and accurately documents information using a variety of highly skilled systems across five to eight computer monitors
• Ascertains appropriate resources required and coordinates with surrounding agencies to dispatch field first responders
• Dispatches field first responders and controls radio traffic using a highly sophisticated radio system
• Communicates pertinent details to field first responders, coordinates responses with surrounding agencies, makes appropriate notifications and monitors and acknowledges radio channel(s)
• Keeps track of activities utilizing a computer aided dispatch system and handles requests from field first responders by recording incident data
• Able to remain calm, vigilant and able to adjust to rapidly changing situations

Requirements

• Must have a current Public Safety Telecommunicator Certification in the State of Florida
• Requires one year of work experience as a Public Safety Telecommunicator
• Requires a high school diploma or equivalent
• Requires a valid Florida Drivers License
• Must pass a typing test of 45 wpm and successfully complete the CritiCall Pre-Employment test administered by the Brevard County Sheriffs Office

Qualifications

Dependable, self-motivated and team-oriented with a desire to provide service to the community. Employees must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment).

Skills

• Ability to prioritize and respond to emergency and non-emergency calls
• Proficiency in interpreting automatic number and location data
• Knowledge of radio communication protocols
• Ability to document information accurately and efficiently
• Effective communication skills
• Ability to remain calm and handle stressful situations

Benefits

Employees are subject to mandatory scheduled and unscheduled overtime.

Pay

The advertised pay rate and hiring bonus applies to applicants who are already certified Public Safety Telecommunicators and are fully trained and proficient in both fire and EMS operations.

Schedule

Work is performed in twelve hour shifts; 7:00 am - 7:00 pm, 7:00 pm - 7:00 am, 8:00 am - 8:00 pm or 8:00 pm - 8:00 am, with every other weekend off; subjected to extended workdays and hours to meet operational needs in the event of an emergency or natural disaster. Employees must be able to work either shift, including weekends and holidays.