Public Safety Telecommunication II (Full-Time – Lateral Entry Only)

Lateral-entry only; current certification as a Public Safety Telecommunicator in the State of Ohio (or ability to obtain certification within six months of hire) is required.

About the role

The Butler County Sheriff’s Office is seeking experienced Public Safety Telecommunicators to join our 9-1-1 Communications Center. This full-time position is responsible for receiving and dispatching emergency and non-emergency calls for law enforcement, fire, and EMS services throughout Butler County.

Responsibilities

• Answer 9-1-1 and non-emergency telephone calls; determine the nature and location of the emergency.
• Dispatch appropriate law enforcement, fire, and EMS units based on established protocols and procedures.
• Monitor and operate multiple radio channels, computer-aided dispatch (CAD) systems, and other communication equipment.
• Provide pre-arrival medical instructions to callers as needed.
• Maintain accurate records of all calls for service and dispatch activities.
• Coordinate with other public safety agencies and jurisdictions during mutual-aid incidents.
• Perform other duties as assigned to support the operations of the Communications Center.

Requirements

• High school diploma or GED.
• Current certification as a Public Safety Telecommunicator in the State of Ohio, or ability to obtain certification within six months of hire.
• Minimum of one year of experience as a public safety telecommunicator or dispatcher in a law enforcement, fire, or EMS agency.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Must successfully pass a background investigation, including criminal history and driving record checks.
• Must be able to obtain and maintain CPR certification.

Skills

• Strong communication and active listening skills.
• Ability to remain calm and make sound decisions under pressure.
• Proficiency in using computer systems, including CAD and mapping software.
• Ability to multi-task and prioritize in a fast-paced environment.
• Basic knowledge of law enforcement, fire, and EMS operations and terminology.