Public Safety Telecom Spec.

Location: Radnor, PA

About the role

The Public Safety Telecom Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer‑focused, and confidential manner using established policies, procedures, systems, and technology.

Responsibilities

• Answer a high volume of emergent and non‑emergency telephone calls.
• Dispatch public safety resources to reported incidents.
• Provide relevant information to callers and route calls to appropriate parties.
• Monitor alarm systems, facility access, and closed‑circuit television (CCTV) feeds.
• Track the health of mission‑critical equipment such as generators.
• Manage incident communication and documentation using the records management system (RMS).
• Initiate emergency activations for affected facilities and personnel.
• Develop and maintain constructive, cooperative relationships with patients, families, physicians, staff, public safety officers, department managers, visitors, employees, vendors, community members, law enforcement, EMS, and fire agencies.
• Contribute to an environment focused on diversity, respect, and inclusion.

Requirements

• Minimum of five years of customer service and/or call‑center experience (preferred).
• High school diploma or equivalent (required).
• APCO Public Safety Telecommunicator 1 (PST‑1) certification – acquire and maintain.
• No additional licensures or certifications required.

Benefits

• Up to 120 hours of paid time off per year.
• Employee discounts on various activities, services, and vendors.
• Free employee parking.
• Tuition reimbursement up to $6,000 per year for full‑time employees.

Schedule

Shift: 40 hours (7:00 am – 3:00 pm) Monday‑Friday, working every other weekend and rotating holidays.