Public Safety Supervisor (NCS) - Baltimore Convention Center

About the role

A Public Safety Supervisor serves as a first line supervisor responsible for scheduling, directing, training, and supervising personnel performing the public safety function for the Convention Center. Work is performed under the general supervision of the Assistant Director of Public Safety.

Responsibilities

• Provides the security and safety of guests, employees, property and the facility.
• Responds to requests for assistance and information in a helpful and courteous manner.
• Maintains order at and in the vicinity of the Convention Center.
• Ensures that personnel react and report their involvement in assignments and activity in accordance with policies and procedures.
• Reports all significant incidents in accordance with established procedures and guidelines.
• Ensures on-going routine activities are accomplished timely.
• Maintains two-way communication console, fire, and life safety systems.
• Facilitates the initial and on-going training for Public Safety staff.
• Prepares and/or facilitates the initial and on-going training for Public Safety staff.
• Assists in the preparation, execution, and wrap-up of events of departmental needs as required or directed.
• Prepares and/or executes written reports to Director of Building Services and Assistant Director of Public Safety relative to any personnel issues.
• Conducts daily inspections of the facility.
• Counsels and recommends disciplinary action based on attendance monitoring and staff performance.
• Reviews subordinates' written reports for accuracy and completeness.
• Ensures staff maintain proper care of uniforms, equipment, and supplies.
• Keeps informed of facility activities to ensure proper scheduling and assignment of staff.
• Conducts briefings with Public Safety staff regarding assignments, activities in the facility, and dissemination of pertinent departmental information.
• Ensures personnel report for duty on time and that shifts are staffed appropriately.

Requirements

• Education: High School Diploma or GED Certification.
• Experience: Five years of security officer experience or related experience, with at least Three years of supervisory experience.

Qualifications

• Knowledge of departmental safety and security procedures and practices.
• Ability to demonstrate good judgment with facility regulations and security policies and practices.
• Ability to diplomatically and tactfully resolve difficult and sensitive situations.
• Ability to work rotating shifts including weekends and holidays to provide 24/7 coverage.
• Excellent written and oral communication skills.
• Exceptional ethics, honesty, and integrity as well as respect for confidentiality.
• Possess strong customer/guest service skills.
• Computer literate with working knowledge of general Microsoft Office programs.

Skills

• Strong interpersonal skills to foster a welcoming, effective, and efficient environment for clients, guests, contractors, employees, and co-workers.

Benefits

• You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits.

Pay

Salary Range: $52,589.00 - $85,712.00 Annually

Starting Pay: $52,589.00 Annually

Schedule

Routine assignments are carried out in accordance with State, City, and other applicable regulations and codes with established practices and procedures.