Public Safety Supervisor

About the role

Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast-paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

Responsibilities

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
• Complete detailed reports on activity during shift
• Complete Written Incident reports
• Verify reports are completed
• Input door schedule into magnetic door lock program
• Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
• Operate and monitor computerized fire alarm system and surveillance camera
• Operate company vehicle to transports employees or patrons around campus
• Take appropriate action in the event of an emergency
• Maintain daily shift schedules and posts
• Assign shift duties to Public Safety Officer/Public Safety Event Staff
• Supervise Public Safety Officer and Public Safety Event Staff
• Report incident to Public Safety Management for follow-up
• Maintain a proactive and positive attitude
• Attend campus meetings in the absence of Public Safety Management
• Interact with guests in a friendly, courteous and polite manner, including initiating contact with guests within 10 feet (smiling, saying "Good Day" or offering assistance when needed)
• Feel comfortable when around large groups or speaking to a guest, as needed
• Understand the importance of providing customer service and "The Magic is in the Details"

Requirements

Knowledge & Background:

• Public Safety/Security background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service background
• Surveillance (CCTV) skills (preferred but not required)
• Working knowledge of Security and Public Safety functions
• Customer Service Techniques
• Fire Alarm System
• Basic Knowledge of Microsoft Office Applications
• Must be able to use a Two-Way radio at all times
• Must maintain a professional appearance at all times
• Must be able to keep information confidential
• Valid State driver's License with no more than 4 points
• Must be able to pass pre-employment Background check, as well as random checks during employment
• Must be able to pass Pre-Employment drug test as well as random drug testing during employment

Experience:

• Minimum 1 year experience in Public Safety field
• Minimum 2 year supervisory/field training supervisor experience in Public Safety field

Skills

• Oral and written communication skills and ability to follow instructions
• Ability to qualify under existing state security guidelines
• Physical ability to walk, climb steps, stand/walk for up to 8 hours
• Fluent in English language
• Willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds
• Attention to detail
• Conflict resolution skills (preferred)

Working Conditions

• May be exposed to adverse weather conditions for long periods of time
• Ability to work flexible hours in addition to normal business hours as needed
• Must be able to lift and carry up to 50lbs
• Must be able to stand for long periods of time
• May be exposed to physical confrontations

Pay

$19.00 – $21.00 per hour DOE

Schedule

Full-time, Non-Exempt. Extended and/or irregular hours including nights, weekends and holidays as needed.