Public Safety Officer PT 1st Shift

About the role

The role at Department 11926 Aurora Psychiatric Hospital involves providing security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The position requires maintaining a professional appearance and demeanor, complying with safety and security rules, and performing various security tasks.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Ensures traffic control, monitors visitor conduct, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Serves as a liaison between different departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaises with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, conducted energy weapon use, and other department-issued equipment.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.

Requirements

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS).
• A valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: Completed State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
• High school graduate or GED.
• Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Qualifications

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment Physical Requirements And Working Conditions.

Skills

• Behavioral Threat Assessment knowledge.
• Use of Force Review.
• Crime through environmental design awareness.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

Pay Range: $21.85 - $32.80

Schedule

Part-time 1st Shift 7a-3p 20 hours a week with every other weekend required.