Public Safety Officer - 1st Shift (Mon-Fri 7am-3pm)

About the role

Under close supervision, provides emergency response to a variety of situations and incidents to support the department, patients, clinicians and/or faculty. Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Uses various office software to produce reports. May be required to interface with senior management, cross-organizations, and internal and external customers. For all of these, the work will require the application of well-established techniques, procedures, or standards.

Responsibilities

• Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages.
• Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful.
• Creates safety awareness among the Institute community.
• Responds to emergencies, including medical incidents for adult and pediatric patients and active response.
• Assists with potentially violent patients and detains individuals suspected of criminal conduct.
• Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct.
• Gathers, analyzes, evaluates, and utilizes facts and evidence.
• Interviews victims, complainants, witnesses, and suspects.
• Maintains accountability for valuables/property and other forms of evidence.
• Prepares and submits written reports and logs all incidents thoroughly and accurately.
• Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients.
• May be assigned to special duties, off-site locations, and/or other shifts, including Bike Patrol and/or Community Service Officer.
• Off-site locations include administrative buildings, ambulatory care centers, and/or community-based clinics.
• Will be cross trained in other locations beyond normally assigned workspace.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.
• Proficient in the operation of office equipment including computers; knowledge of word processing, spreadsheet, and database applications.
• Exemplary customer service and communication skills.
• Strong risk analysis and organizational skills.
• Ability to control complex interpersonal situations and crisis management scenarios.
• Ability to prepare clear and concise reports and routine correspondence.
• Reliable and flexible.

Requirements

• High school diploma; bachelor’s degree preferred.
• 1 year of relevant security experience; multi-language skills a plus.

License/Certification/Registration

• Must possess and maintain a valid Massachusetts Driver’s license.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain required certifications in the following programs (training provided by department):
  • CPR/AED/First Aid
  • Narcan (Naloxone) Training
  • AVADE/HDTS De-Escalation Training

Pay

$46,300.00 – $51,400.00