Public Safety Officer - 3rd Shift Weekends (Sat/Sun 11pm-7am)

Overview

This position is fully onsite Saturday and Sunday from 11pm-7am. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

PRIMARY DUTIES AND RESPONSIBILITIES

• Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages.
• Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community.
• Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct.
• Counsels and educates patients and visitors regarding safety measures and emergency procedures.
• Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct. Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence.
• Prepares and submits written reports and logs all incidents thoroughly and accurately.
• Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients.
• Maintains and operates surveillance systems and alarm equipment.
• Performs additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Excellent verbal and written communication skills.
• Proficient in the operation of office equipment including computers.
• Knowledge of word processing, spreadsheet, and database applications.
• Exemplary customer service and communication skills.
• Strong risk analysis and organizational skills.
• Ability to control complex interpersonal situations and crisis management scenarios.
• Ability to prepare clear and concise reports and routine correspondence.
• Reliable and flexible.

MINIMUM JOB QUALIFICATIONS

• High school diploma, bachelor's degree preferred.
• 1 year of relevant security experience; multi-language skills a plus.

LICENSE/CERTIFICATION/REGISTRATION REQUIRED

• Must possess and maintain a valid Massachusetts Driver’s license.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain required certifications in the following programs (training provided by department):
• CPR/AED/First Aid
• Narcan (Naloxone) Training
• AVADE/HDTS De-Escalation Training