PUBLIC SAFETY EMERGENCY DISPATCHER I/II - REPOST
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those headings where applicable. We need to decide which sections to include based on content.
We have:
- About the role: could be "About The Position" (description of role, shift, environment). Use About the role
.
- Responsibilities: could be "Examples of Work" (list of duties). Use Responsibilities
.
- Requirements: could be "Qualifications" (minimum qualifications). Use Requirements
.
- Skills: maybe not explicitly listed; we could omit if no specific skills beyond qualifications.
- Benefits: not mentioned.
- Pay: not mentioned.
- Schedule: mention shift work (12-hour rotating shifts). Could be under Schedule heading.
We also have "About The Agency" maybe could be part of About the role? Or we could add a separate section like "About the Agency" but not in allowed headings. Could incorporate into About the role? Might be okay to add a heading "About the Agency" but instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exclusive. So we can add other headings if needed, but better to stick to those. However we need to preserve all substantive information; we can include agency info under About the role or a separate paragraph.
We also have "Additional Information" containing job location, conditions of employment (uniform, training, essential employee). Could be part of Requirements or maybe a separate section like "Conditions". Could put under Requirements or maybe under About the role.
We must not repeat job title as heading. Not include Job ID.
We must remove boilerplate: EEO, etc.
We must not create Pay/Benefits/Schedule sections unless posting actually states them. Schedule is stated: 12-hour rotating shift work schedules, ten or twelve hour rotating shifts. So we can include Schedule.
Pay not stated, so omit.
Benefits not stated, omit.
Skills not explicitly stated; we could omit.
Thus sections: About the role, Responsibilities, Requirements, Schedule.
We need to use - for any list of duties/requirements/benefits.
We need to use
for prose.
We must preserve all substantive information; not invent or summarize away detail.
Let's extract details.
From posting:
Nature and Variety of Work intro: "Come join our team! Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. The Office of Homeland Security is seeking qualified applicants to fill Public Safety Emergency Dispatcher I/II positions, Grade P16/P18 in the Public Safety Communications (PSC) Division for its upcoming Fall 2026 training class. This role is critical in maintaining and supporting public safety. If you have a desire to help the community, support emergency responses, and are seeking a rewarding career in public safety communications, we invite you to apply today."
That's introductory fluff but substantive? It's about the organization and encouragement. We can keep as prose under About the role.
About The Position: details:
- Public Safety Emergency Dispatcher I incumbents/personnel are required to work 12-hour rotating shift work schedules and must have the tolerance to work under pressure.
- Work is performed inside a secured, windowless office environment with a specialized low-light system and includes prolonged periods of sitting at a designated workstation monitoring computer screens and entering data.
- There is limited opportunity for physical movement; rest and meal periods are dependent on workload.
- Selected candidates must be able to perform the following: reaching, fingering, grasping, hearing/listening, seeing/observing, typing, and repetitive motions.
- Vision abilities required for this job include close vision and the ability to adjust focus; the ability to see with or without corrective lenses, and well enough to read standard text and text displayed on a video display terminal.
- Work may require constant focus on a computer screen for two or more hours at a time.
- The incumbent must have the ability to hear with or without a headset-compatible hearing aid, speak well enough to converse on the telephone and headset, and able to type critical information at a terminal keyboard.
- All personnel in this class of work must work on site and are not eligible for telework or remote work assignments.
That's responsibilities/requirements.
About The Agency: history.
Examples of Work: list of duties (multiple sentences). We'll convert to
- .
Qualifications: Minimum Qualifications:
- High school diploma or G.E.D.
- Must be at least 18 years of age at time of application.
- One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using a two-way radio OR Experience as a Public Safety Emergency Call Taker II with Prince George's County Government
- Candidates must successfully pass agency-specified entrance examination.
- EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Additional Information:
- Job Location: 17321 Melford Blvd, Bowie, MD 20715 and/or 7915 Anchor Street, Landover, MD 20785
- Conditions of Employment: Upon selection, the candidate must:
- Meet minimum qualifications and must pass an OHS 9-1-1 Specialist exam.
- Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test; instead, previous test scores will be used to receive the passing disposition
- Successfully pass a background investigation conducted by Prince George's County’s Office of Human Resources Management Public Safety Investigations Division to include a medical examination, drug screen and random drug and alcohol tests, and psychological screening.
- Be able to work ten (10) or twelve (12) hour rotating shifts
- Have the ability (driver's license, vehicle, or other reliable transportation) to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so
- Wear a departmental uniform and a headset in the performance of their duties.
- Satisfactorily complete all components of the Academic (Phase 1) training program by achieving a minimum score of 80% on all quizzes, examinations and practical evaluations
- Complete the NAED (National Academy of Emergency Dispatch) Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score of 80% on all course examinations
- Complete the NAED – EMD (Emergency Medical Dispatch) course and obtain EMD certification by achieving a minimum score of 80% on all course examinations
- Complete the NAED – EFD (Emergency Fire Dispatch) course and obtain EFD certification by achieving a minimum score of 80% on all course examinations
- Complete the NAED – EPD (Emergency Police Dispatch) course and obtain EPD certification by achieving a minimum score of 80% on all course examinations
- Complete the Maryland State NCIC (National Crime Information Center) CN2 training course and obtain NCIC - CN2 certification by achieving a minimum passing score on all course examinations
- Complete the CPR/BLS (Cardiopulmonary Resuscitation/Basic Life Support) course for Health Care Providers and obtain CPR certification by achieving a minimum score of 80% on all course examinations
- Complete and meet all training and performance standards and demonstrate proficiency as required by the agency.
- Be willing and able to serve as an essential employee. This position is essential. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Selection Process:
- Phase 1 Qualifications Review and Standards Assessment
- Computerized Pre-Employment Examination - OHS 9-1-1 Specialist Exam
- Preliminary Screening
- Phase 2 Background Investigation and Psychological Screening
- Medical Examination & Drug Screening which includes marijuana
- Phase 3 Final Offer of Employment
- Successfully Complete Public Safety Communications Training Session within the established probationary period
Reasons for disqualification may include (but are not limited to) the following:
- Previous disqualification for this or other public safety positions
- Deception or falsification of application or other documents
- Poor driving record which may include suspended license/DWI/DUI
- Failure to meet physical and mental standards
Notifications: Not needed.
Eligibility to Work: remove.
Internal Applicants: remove.
Equal Opportunity: remove.
We need to keep bilingual encouragement? It's in intro; we can keep.
Now produce HTML.
We'll have:
About the role
... intro paragraph(s) ...
Maybe also include About the Agency within About the role? Could add another paragraph.
Better to separate: About the role (intro + position details) and About the Agency maybe as its own heading? Not in list but could be okay. However instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we could incorporate agency info into About the role.
Thus About the role paragraph includes intro and agency history.
Then Responsibilities: list of duties from Examples of Work.
Then Requirements: list of minimum qualifications and maybe also physical/vision/hearing requirements? Those are more like requirements. Could include them under Requirements as well.
But we also have Schedule: mention shift work.
We need to avoid duplication.
Let's structure:
About the role: includes introductory fluff + agency history + position description (work environment, shift, physical demands). Could be long but okay.
Responsibilities: list of duties (Examples of Work).
Requirements: list of minimum qualifications (education, age, experience, exam
for prose. We must preserve all substantive information; not invent or summarize away detail. Let's extract details. From posting: Nature and Variety of Work intro: "Come join our team! Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. The Office of Homeland Security is seeking qualified applicants to fill Public Safety Emergency Dispatcher I/II positions, Grade P16/P18 in the Public Safety Communications (PSC) Division for its upcoming Fall 2026 training class. This role is critical in maintaining and supporting public safety. If you have a desire to help the community, support emergency responses, and are seeking a rewarding career in public safety communications, we invite you to apply today." That's introductory fluff but substantive? It's about the organization and encouragement. We can keep as prose under About the role. About The Position: details: - Public Safety Emergency Dispatcher I incumbents/personnel are required to work 12-hour rotating shift work schedules and must have the tolerance to work under pressure. - Work is performed inside a secured, windowless office environment with a specialized low-light system and includes prolonged periods of sitting at a designated workstation monitoring computer screens and entering data. - There is limited opportunity for physical movement; rest and meal periods are dependent on workload. - Selected candidates must be able to perform the following: reaching, fingering, grasping, hearing/listening, seeing/observing, typing, and repetitive motions. - Vision abilities required for this job include close vision and the ability to adjust focus; the ability to see with or without corrective lenses, and well enough to read standard text and text displayed on a video display terminal. - Work may require constant focus on a computer screen for two or more hours at a time. - The incumbent must have the ability to hear with or without a headset-compatible hearing aid, speak well enough to converse on the telephone and headset, and able to type critical information at a terminal keyboard. - All personnel in this class of work must work on site and are not eligible for telework or remote work assignments. That's responsibilities/requirements. About The Agency: history. Examples of Work: list of duties (multiple sentences). We'll convert to
- .
Qualifications: Minimum Qualifications:
- High school diploma or G.E.D.
- Must be at least 18 years of age at time of application.
- One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using a two-way radio OR Experience as a Public Safety Emergency Call Taker II with Prince George's County Government
- Candidates must successfully pass agency-specified entrance examination.
- EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Additional Information:
- Job Location: 17321 Melford Blvd, Bowie, MD 20715 and/or 7915 Anchor Street, Landover, MD 20785
- Conditions of Employment: Upon selection, the candidate must:
- Meet minimum qualifications and must pass an OHS 9-1-1 Specialist exam.
- Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test; instead, previous test scores will be used to receive the passing disposition
- Successfully pass a background investigation conducted by Prince George's County’s Office of Human Resources Management Public Safety Investigations Division to include a medical examination, drug screen and random drug and alcohol tests, and psychological screening.
- Be able to work ten (10) or twelve (12) hour rotating shifts
- Have the ability (driver's license, vehicle, or other reliable transportation) to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so
- Wear a departmental uniform and a headset in the performance of their duties.
- Satisfactorily complete all components of the Academic (Phase 1) training program by achieving a minimum score of 80% on all quizzes, examinations and practical evaluations
- Complete the NAED (National Academy of Emergency Dispatch) Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score of 80% on all course examinations
- Complete the NAED – EMD (Emergency Medical Dispatch) course and obtain EMD certification by achieving a minimum score of 80% on all course examinations
- Complete the NAED – EFD (Emergency Fire Dispatch) course and obtain EFD certification by achieving a minimum score of 80% on all course examinations
- Complete the NAED – EPD (Emergency Police Dispatch) course and obtain EPD certification by achieving a minimum score of 80% on all course examinations
- Complete the Maryland State NCIC (National Crime Information Center) CN2 training course and obtain NCIC - CN2 certification by achieving a minimum passing score on all course examinations
- Complete the CPR/BLS (Cardiopulmonary Resuscitation/Basic Life Support) course for Health Care Providers and obtain CPR certification by achieving a minimum score of 80% on all course examinations
- Complete and meet all training and performance standards and demonstrate proficiency as required by the agency.
- Be willing and able to serve as an essential employee. This position is essential. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Selection Process:
- Phase 1 Qualifications Review and Standards Assessment
- Computerized Pre-Employment Examination - OHS 9-1-1 Specialist Exam
- Preliminary Screening
- Phase 2 Background Investigation and Psychological Screening
- Medical Examination & Drug Screening which includes marijuana
- Phase 3 Final Offer of Employment
- Successfully Complete Public Safety Communications Training Session within the established probationary period
Reasons for disqualification may include (but are not limited to) the following:
- Previous disqualification for this or other public safety positions
- Deception or falsification of application or other documents
- Poor driving record which may include suspended license/DWI/DUI
- Failure to meet physical and mental standards
Notifications: Not needed.
Eligibility to Work: remove.
Internal Applicants: remove.
Equal Opportunity: remove.
We need to keep bilingual encouragement? It's in intro; we can keep.
Now produce HTML.
We'll have:
About the role
... intro paragraph(s) ...
Maybe also include About the Agency within About the role? Could add another paragraph. Better to separate: About the role (intro + position details) and About the Agency maybe as its own heading? Not in list but could be okay. However instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we could incorporate agency info into About the role. Thus About the role paragraph includes intro and agency history. Then Responsibilities: list of duties from Examples of Work. Then Requirements: list of minimum qualifications and maybe also physical/vision/hearing requirements? Those are more like requirements. Could include them under Requirements as well. But we also have Schedule: mention shift work. We need to avoid duplication. Let's structure: About the role: includes introductory fluff + agency history + position description (work environment, shift, physical demands). Could be long but okay. Responsibilities: list of duties (Examples of Work). Requirements: list of minimum qualifications (education, age, experience, exam